Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
Zoho Cliq is a real time messaging software built to provide enhanced productivity and team collaboration.Zoho Cliq Integrations
It's easy to connect Zoho Desk + Zoho Cliq without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Triggers when a new Channel is created.
Triggers when a new chat is created.
Create an Account
Creates a customer.
Creates a Ticket.
Update a contact.
Updates an existing ticket.
Send a message to all subscribers of the bot.
Send message to a channel in which you have joined.
Send a direct message to a contact or an user in your Organization.
Zoho Desk is an online helpdesk spution which has been developed by Zoho Corp. It offers a range of features that can be used for customer support, ticketing system, project management and cplaboration, and more. Zoho Desk is arguably the most widely used online helpdesk software available.
Zoho Cliq is a contact centre spution delivered as part of the Zoho Desk software suite. The Zoho Cliq interface allows agents to efficiently handle calls and chats without having to leave their desk. Agents can use the Zoho Cliq app on their mobile device to manage their calls and chats directly from their phone. The Zoho Cliq interface also supports multi-channel integration, enabling agents to take calls and chats on landline, mobile devices, or desk phones. Zoho Desk and Zoho Cliq are both cloud based sputions and are fully integrated with each other, allowing agents to share information about customers in real time.
Zoho Desk and Zoho Cliq combine to form a complete contact centre spution that can be configured for small call centres or large enterprise call centres. When integrated, the Zoho Desk and Zoho Cliq modules provide an all-in-one spution that can be configured to meet complex business requirements. This all-in-one spution combines a powerful online helpdesk with a robust contact centre capability.
The benefits of integrating Zoho Desk and Zoho Cliq include cross-selling, up-selling and faster resputions of customer issues thanks to the ability to link customer details directly from one application to the other. This integration also allows users to track calls across multiple channels using a single interface. This includes calls made through desk phones, web chat, email and telephone. Agents are able to switch between these channels without leaving the Zoho Cliot interface. The integrated spution also enables the creation of interactive customer service workflows, where users can launch a series of automated actions based on a customer interaction. This means that users can set up workflows that automate tasks like sending out notifications to various departments or updating case statuses automatically when a call ends. These workflows eliminate errors by eliminating manual process steps that an agent has to manually complete after each call.
The process to integrate Zoho Desk and Zoho Cliq may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.