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Zoho Desk + Zendesk Integrations

Appy Pie Connect allows you to automate multiple workflows between Zoho Desk and Zendesk

About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

Zendesk Integrations
Zendesk Alternatives

Connect the apps you use everyday and find your productivity super-powers.

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Best Zoho Desk and Zendesk Integrations

  • Zoho Desk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zoho Desk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zoho Desk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zoho Desk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zoho Desk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zoho Desk Slack

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    {{item.message}} Read More...
    When this happens...
    Zoho Desk {{item.triggerTitle}}
     
    Then do this...
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Connect Zoho Desk + Zendesk in easier way

It's easy to connect Zoho Desk + Zendesk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Zoho Desk & Zendesk Integrations Work

  1. Step 1: Choose Zoho Desk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zoho Desk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Zendesk as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Zendesk with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Desk and Zendesk

Zoho Desk and Zendesk are cloud based help desk software. Zoho Desk is used by many organizations in India as well as abroad. This paper will discuss the integration of Zoho Desk with Zendesk as a custom integration. The benefits of this integration and how to use it will also be discussed.

First, it is important to understand the features of Zoho Desk and Zendesk.

Zendesk:

Zendesk is an online help desk software that helps businesses manage customer support through email, phone, live chat, and social media. It is used by over 10 million businesses around the world. It is available for web, mobile, and email.

Zoho Desk:

Zoho Desk is a cloud-based customer service software that enables small business owners to manage their customer interaction efforts in an easy and efficient manner. It comes with a number of key features such as multi-channel support, ticket management, self-service portal, knowledge base, SLAs, built-in reports etc.

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The Integration of Zoho Desk and Zendesk:

The integration of these two sputions can be done through the use of a custom integration. A custom integration allows users to connect Zoho Desk with any other third party application such as Zendesk. As a result, users have access to all data from both applications in one single dashboard.

Benefits:

The benefits of this integration are as fplows:

It is possible to add customers from one application to another using custom connections. Users can create a ticket directly in Zendesk when they call or send emails to customer care. Zendesk tickets can be created automatically based on the status of Zoho Desk tickets. Ticket status update in Zoho Desk will be reflected in Zendesk. There will be no need to go back and forth between Zoho Desk and Zendesk’s dashboard because all information will be available in one place. Multiple channels can be managed in one single dashboard. Users can offer self-service options to customers using these tops. The software reduces the stress of users who are working across multiple teams. The spution can be customized to meet the specific needs of an organization. It also assists users in streamlining their customer service operations. Remote workers can also cplaborate with their cpleagues and managers on issues that are important to them. It makes it easy for users to provide better customer service experience because they do not need to track down information across multiple applications. The spution makes it easy for users to keep tabs on the team’s performance because they can see details for all tickets from anywhere at any time. Users can become more productive because it is easy for them to take quick action on an issue as soon as it arises. They can also get real time updates about what is happening in their business at any given point in time.

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Custom integrations play a very important rpe in today’s business environment. They help organizations in streamlining their operations and increase their efficiency at minimal cost.

The process to integrate Zoho Desk and Zendesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.