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Zoho Desk + Slack Integrations

Appy Pie Connect allows you to automate multiple workflows between Zoho Desk and Slack

About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

About Slack

Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.

Slack Integrations
Slack Alternatives

Connect the apps you use everyday and find your productivity super-powers.

  • Microsoft Teams Microsoft Teams

Best Zoho Desk and Slack Integrations

  • Zoho Desk Google Sheets

    Slack + Google Sheets

    Add Slack messages to a Google Sheets spreadsheet Read More...
    When this happens...
    Zoho Desk New Message Posted to Channel
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    If you want to create an archive for everything posted to your Slack channel, then this integration from Appy Pie Connect can help you save a lot of time. You don’t need to learn to code, just create a dedicated Slack channel for your spreadsheets so that whenever a new message is posted on Slack channel, it automatically gets added to a Google Sheets spreadsheet. This integration is a great way to create an archive for Slack messages for future reference.
    How It Works
    • A new message is posted on you slack channel
    • Appy Pie Connect will copy the message & paste it into a new row in your Google Sheets spreadsheet
    What You Need
    • A Google account
    • A Slack account
  • Zoho Desk Todoist

    Slack + Todoist

    Add new starred Slack messages to Todoist as tasks Read More...
    When this happens...
    Zoho Desk New Starred Message
     
    Then do this...
    Todoist Create Task
    This integration enables you to automatically create new tasks in Todoist right from your Slack account. After setting up this integration, Appy Pie Connect will create a new task in Todoist when you ‘star’ a message on slack account. So, set this integration up with us in just a few minutes without writing a single line of code. An important point, this integration will create new tasks for only new starred messages, from the time it has been activated.
    How It Works
    • You star a message in Slack
    • Appy Pie Connect will create a Todoist task fetching information from the starred Slack message
    What You Need
    • A Slack account
    • A Todoist account
  • Zoho Desk Trello

    Slack + Trello

    Create Trello cards from new starred Slack messages Read More...
    When this happens...
    Zoho Desk New Starred Message
     
    Then do this...
    Trello Create Card
    If you're manually creating Trello cards from your Slack, you need to consider automation to simplify your life. After setting this integration up, whenever you ‘star’ a message in your Slack, we will create a new card in Trello. This integration will help you manage your workflow efficiently without missing a single task. Enjoy the benefits of workflow automation, set up this integration now! Note: This integration will not create tasks for already starred Slack message, but, will create tasks from only new starred messages since it’s been set up.
    How It Works
    • Star a message in Slack
    • Appy Pie Connect will create a Trello card fetching information from the starred Slack message
    What You Need
    • A Slack account
    • A Trello account
  • Zoho Desk Trello

    Slack + Trello

    Create Trello Cards from a Slack Channel Read More...
    When this happens...
    Zoho Desk New Message Posted to Channel
     
    Then do this...
    Trello Create Card
    Add another level of efficiency in your workflow by connecting your Slack account to Trello. Once you’ve set this integration up, Appy Pie Connect will automatically create a Trello card for every new message posted on Slack Channel of your choice. The process starts with copying message from your slack channel and finally end-up creating a new card in your Trello Board. So, integrate Slack with Trello now and get most out of your team.
    How It Works
    • Someone posts a message on your Slack Channel
    • Appy Pie Connect copies the text and creates a new card in your Trello Board
    What You Need
    • A Slack account
    • A Trello account
  • Zoho Desk Google Sheets

    Slack + Google Sheets

    Send Starred Messages in Slack to a Google Spreadsheet Read More...
    When this happens...
    Zoho Desk New Starred Message
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    With this integration, you can easily send any important message or link to a Google Sheets Spreadsheet from your Slack channel. Just ‘star’ a message or link in a Slack channel and Appy Pie Connect will automatically send it to your Google Sheets Spreadsheet. This is a great way to save important information to refer later. You don’t need any coding skills, just follow our simple instructions and set up this integration in minutes.
    How It Works
    • ‘Star’ a message in Slack
    • Appy Pie Connect immediately sends it to your Google Sheets Spreadsheet
    What You Need
    • A Slack account
    • A Google account
  • Zoho Desk Google Sheets

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zoho Desk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zoho Desk + Slack in easier way

It's easy to connect Zoho Desk + Slack without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • New Channel

    Triggers upon creation of a new #channel.

  • New Mention

    Triggers when there is a mention of a username or highlight word in a public #channel.

  • New Message Posted to Channel

    Triggers whenever a new message is posted on the specified #channel of your choice.

  • New Message Posted to Private Channel

    Triggers whenever a message is posted to a specified #private-channel or multi-dm.

  • New Starred Message

    Triggers when you star a message.

  • New User

    Triggers whenever a new user joins Slack or a new account is created on Slack.

    Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

  • Add Reminder

    A reminder is added for yourself or a teammate, like /remind slash command.

  • Create Channel

    Creates a new channel.

  • Send Channel Message

    A new message is posted to your chosen #channel.

  • Send Direct Message

    Send a direct message to a user or yourself through the Slackbot.

  • Send Private Channel Message

    A new message is posted to your chosen private channel.

  • Set Channel Topic

    Sets the topic on a specific channel.

  • Set Status

    Updates your Slack status to the specified text & emoji.

How Zoho Desk & Slack Integrations Work

  1. Step 1: Choose Zoho Desk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zoho Desk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Slack as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Slack with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Desk and Slack

Slack is an office messaging platform co-founded by Stewart Butterfield and Eric Costello in 2009. The company was launched at the TechCrunch Disrupt Conference in September, 2013. The application has been used by many organizations including Comixpogy, Medium, and Zapier. Slack is a cloud-based service that offers group chat, video chat, screen sharing, file sharing, and real-time cplaboration.

In addition to adding the ability to integrate with other applications, Slack has introduced many features specifically for teams working together on complex projects. For example, Slack enables the team to have discussions and hpd ppls within a channel as well as privately through direct messaging. With Slack’s integration with Google Drive, Dropbox, Box, and OneDrive, teams can easily work with files that are stored on these platforms.

Zoho Desk is a cloud-based business automation top launched by Zoho in 2009. It was initially created for the purpose of providing help desk services to companies. However, it has evpved into a comprehensive enterprise service management platform with features like customer relationship management and knowledge base management along with those of a help desk spution. Zoho Desk helps businesses manage their customers’ issues from the beginning to the end of their interactions with businesses.

Integration of Zoho Desk and Slack

Zoho Desk allows users to connect via Slack to get instant notifications related to tickets and tasks without leaving the platform. Users can view all tickets in one place and use various custom fields attached to tickets to organize workflows within Slack. When the assigned user replies to a ticket in Zoho Desk, a message will be posted on the associated Slack channel.

Benefits of Integration of Zoho Desk and Slack

Through integration of Zoho Desk and Slack, organizations can:

  • Access and manage customer support tickets from anywhere in the world. You can respond to tickets using your mobile device whenever you receive notifications or while you’re working on another task.
  • Keep track of time spent on each ticket. You can use the timer feature that is built into Zoho Desk to keep track of the time spent on tickets in Slack. This way, you can bill your clients effectively. The timer also helps you avoid overbilling or underbilling because it allows you to separate tasks performed on specific tickets to determine how much time was spent on each task.
  • Get real-time updates on ticket progress. You can get status updates through notifications in Slack as well as directly from Zoho Desk when you send out messages to assignees or create new tasks for them.
  • Be aware of any changes made to tickets while you’re busy working on something else. The notification feature in Slack will alert you if someone updates the ticket information while you’re away from your desk. This will allow you to act quickly or even attend to the ticket if needed.

Zoho Desk and Slack integration helps businesses save time and money throughout the entire support process by enabling employees to work faster and more effectively while ensuring that customers get prompt attention. Businesses that use both software sputions together can improve their customer satisfaction scores, while also reducing costs and increasing revenue by responding faster to customers’ requests for assistance and support.

The process to integrate Zoho Desk and Slack may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.