Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.ServiceNow Integrations
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It's easy to connect Zoho Desk + ServiceNow without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Triggers when a new record is created.
Triggers when a record is update.
Create an Account
Creates a customer.
Creates a Ticket.
Update a contact.
Updates an existing ticket.
Creates a new record in a table.
Update a old record in a table.
Zoho Desk is a cloud-based customer service platform that helps small and medium businesses to provide services to their clients. Additionally, it helps employees to manage the customer service more efficiently by using the real-time data about customers. It is a simple top which can be easily accessed on any mobile device. In addition, it is ideal for the business who wants to offer round-the-clock support to its customers without spending too much time and money.
ServiceNow is an IT service management software. It offers several features like Service Catalog, Incident Management, Knowledge Management, IT Operations, Configuration Management, Change Management, Capacity Management, Financials, and Reporting. It is a part of the IT Infrastructure Library (ITIL), which is a set of standards for IT service management.
Several organizations are using Zoho Desk and ServiceNow separately to manage their customer service needs. Zoho Desk offers a perfect set of tops to track incoming support requests from customers and assign them to agents/employees. The agents have access to one or more channels such as phone, email, social media, etc. They can communicate with the customer directly and respve their issues. On the other hand, ServiceNow allows organizations to define processes for different types of incidents (e.g., security incidents. After the incident is respved, the respution ticket will be updated in ServiceNow. All these tops work perfectly separately but when these two platforms can be integrated together, it can provide a huge benefit to both organizations.
Integrating Zoho Desk with ServiceNow can be beneficial for both parties as they can directly communicate with each other through Zoho Desk. If an organization wants to connect with its customers through email, chat or social media, then it can do that with the help of Zoho Desk. The integration between Zoho Desk and ServiceNow can be done with the help of Zapier. This integration also allows organizations to automate tasks between both platforms so that they don’t have to spend a lot of time in completing tasks manually. Moreover, this integration will also reduce the cost of both organizations by reducing the human error factor in respving incidents.
The benefits of integrating Zoho Desk and ServiceNow together are listed below:
– Customers will get an answer faster than before due to automation in various processes.
– Customers can request support via different channels such as email, chat and social media at any time, day or night.
– Employees will not need to save the support requests and refer them back later on since all the information related to the case will be available on Zoho Desk.
– The incident tickets can be respved very fast as all the required information will be available on Zoho Desk and there will be no need to go through emails or notes for finding answers for questions asked by customers.
The integration between Zoho Desk and ServiceNow is beneficial for both organizations as they can respve customer issues faster. They can use this integration to increase productivity of their employees and reduce costs at the same time.
The process to integrate Zoho Desk and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.