Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
PhoneBurner is an outbound sales dealing platform that increases live client interactions so teams close deals faster.PhoneBurner Integrations
It's easy to connect Zoho Desk + PhoneBurner without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Trigger when contact moved to a specific folder.
Create an Account
Creates a customer.
Creates a Ticket.
Update a contact.
Updates an existing ticket.
Creates a new contact.
Creates a new contact or update a existing contact.
In this topic, I will explain how Zoho Desk and PhoneBurner are integrated and the benefits of integration. Firstly, Zoho Desk is a web-based help desk software that includes cloud-based customer support, project management, online user communities, time tracking and billing, while PhoneBurner is web-based auto attendant system. Nowadays, more and more companies are going to Zoho Desk and PhoneBurner for help desk and auto attendant software. What’s more, they are integrating these two Zoho products together. So, what is the reason?
Because Zoho Desk and PhoneBurner are integrated together, companies can get more benefits than one single product. For example, in Zoho Desk, users can receive phone calls through PhoneBurner via an auto attendant system. In PhoneBurner, users can create tickets in Zoho Desk or Zoho support center. So, customers will be able to answer their questions as soon as possible. Besides, employees at a company can also send an email to ask questions or request support from a customer using Zoho Desk. For example, staff members can log into Zoho Desk to take over a customer call. Employees can also create cases in Zoho Desk or Zoho support center through PhoneBurner. In addition, it is easy to integrate these two products together because both of them are created by the same company, while it’s hard to integrate two different products together. So, many companies choose to use both of these products at the same place.
In this part, I will discuss how Zoho Desk and PhoneBurner are integrated together and the benefits of integration. First of all, Zoho Desk lets users create tickets and assign tasks with user-friendly tops. Meanwhile, PhoneBurner is an auto attendant system that lets users to receive phone calls with an auto attendant system. So far, there are three ways to integrate between Zoho Desk and PhoneBurner:
After reading this paper about how Zoho Desk and PhoneBurner are integrated together and the benefits of integration, you might have a better understanding about how Zoho Desk and PhoneBurner work together and why some companies choose to use both of these products at the same place.
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