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Zoho Desk + Office 365 Integrations

Appy Pie Connect allows you to automate multiple workflows between Zoho Desk and Office 365

About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

About Office 365

Microsoft Office 365 is a complete suite of home and enterprise-grade applications like Excel, Outlook, Word, SharePoint, OneNote, OneDrive, and more. Microsoft Office 365 is offered in several plans to suit your personal and business needs.

Office 365 Integrations
Office 365 Alternatives

Connect the apps you use everyday and find your productivity super-powers.

  • Gmail Gmail
  • Google Calendar Google Calendar
  • Zoho Mail Zoho Mail

Best Zoho Desk and Office 365 Integrations

  • Zoho Desk Trello

    Office 365 + Trello

    Create Trello Cards from new Office 365 emails Read More...
    When this happens...
    Zoho Desk New Email
     
    Then do this...
    Trello Create Card
    Keeping up with Office 365 emails that you need to take an action on is really difficult when you receive hundreds of emails in a day. With this integration, you can automatically create Trello cards for those mails to follow up later. After setting this integration up, we will automatically create a card in Trello for every new email received on your Office 365 account. Our Office 365-Trello integration allows you to take rapid action on your Office 365 emails by converting them into Trello cards.
    How It Works
    • A new email is received in Office 365
    • Appy Pie Connect creates a new Trello card on a chosen board
    What You Need
    • An Office 365 account
    • A Trello account
  • Zoho Desk Slack

    Office 365 + Slack

    Receive Slack alert messages for every new Office 365 event Read More...
    When this happens...
    Zoho Desk New Event
     
    Then do this...
    Slack Send Channel Message
    Set up this Slack – Office 365 integration and we will watch your Office 365 account for you. After setting up this integration, we will send a notification to your chosen Slack channel every time a new event is created in associated Office 365 calendar. Our automation platform enables you to set up this Connect in a few minutes without having to write a single line of code. So, stay on top of your schedule at all times by integrating your Office 365 calendar with Slack now.
    How This Integration Works
    • A new event is created in your chosen Office 365 calendar
    • Appy Pie Connect sends a notification to your chosen Slack channel
    What Is Needed for This Integration
    • An Office 365 account
    • A Slack account
  • Zoho Desk Slack

    Office 365 + Slack

    Get notifications in Slack for new Office 365 emails (containing subject, sender, body preview and link to email) Read More...
    When this happens...
    Zoho Desk New Email
     
    Then do this...
    Slack Send Channel Message
    Once you set this integration up, Appy Pie Connect will automatically send a notification directly to your Slack channel where every team member can see the upcoming tasks. This integration will help you keep all your team members on the same page and prevent miscommunication and lack of collaboration. This Connect sends notifications, containing email subject, snippet (body preview), sender name, and link to email.
    How This Integration Works
    • An email is received on Office 365
    • Appy Pie Connect sends a notification to the Slack channel of your choice
    What You Need
    • An Office 365 account
    • A Slack account
  • Zoho Desk Todoist

    Office 365 + Todoist

    Create Todoist tasks from new Office 365 emails Read More...
    When this happens...
    Zoho Desk New Email
     
    Then do this...
    Todoist Create Task
    Turn your Office 365 emails into Todoist tasks with Office 365 – Todoist automation from Appy Pie Connect. Once you’ve established this integration, whenever a new email is received in Office 365, we will automatically turn it to Todoist task, so you never miss an important email again. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How This Integration Works
    • A new email is received in your Office 365 account
    • Appy Pie Connect automatically creates a new task in Todoist
    What You Need
    • An Office 365 account
    • A Todoist account
  • Zoho Desk Slack

    Office 365 + Slack

    Get every new Office 365 email (in full) in a Slack channel of your choice Read More...
    When this happens...
    Zoho Desk New Email
     
    Then do this...
    Slack Send Channel Message
    Get more out of your Slack account by integrating it with Office 365. After setting this integration up, whenever a new email is received in your Office 365 account, Appy Pie Connect will automatically send a message in the Slack channel of your choice. In this automation, you can either select inbox or a folder to watch for new emails.
    How It Works
    • A new email is received in your Office 365 inbox or folder
    • Appy Pie Connect posts a message (customizable) in your selected Slack channel
    What You Need
    • An Office 365 account
    • A Slack account
  • Zoho Desk Slack

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    {{item.message}} Read More...
    When this happens...
    Zoho Desk {{item.triggerTitle}}
     
    Then do this...
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Connect Zoho Desk + Office 365 in easier way

It's easy to connect Zoho Desk + Office 365 without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • New Calendar

    Triggers once you add a new calendar.

  • New Contact

    Triggers when a new contact is added to your account

  • New Email

    Triggers when a new e-mail is received in your inbox.

  • New Event

    Triggers when a new event is created in your calendar.

    Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

  • Create Contact

    Creates a new contact.

  • Create Event

    Create an event in the calendar of your choice.

  • Send Email

    Send an email from your Outlook account.

How Zoho Desk & Office 365 Integrations Work

  1. Step 1: Choose Zoho Desk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zoho Desk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Office 365 as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Office 365 with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Desk and Office 365

Zoho Desk?

Zoho Desk is a customer service software that helps businesses handle customer service operations through multiple channels. It allows organisations to manage their customers’ issues through the web, mobile and phone. It provides a 360-degree view of customer interactions and gives an automated workflow that allows cplaboration between agents, managers and business owners.

Zoho Desk is an all-in-one customer service software that covers the fplowing functions:

Ticketing System. The ticketing system allows users to create and manage tickets for the customer service department to fplow. It tracks and stores all information about the customer interaction, including the call duration, open times and times of each agent assigned to the case.

The ticketing system allows users to create and manage tickets for the customer service department to fplow. It tracks and stores all information about the customer interaction, including the call duration, open times and times of each agent assigned to the case. Live Chat. Live chat allows you to provide instant assistance to your customers. You can chat with them and answer their questions without leaving the website. You can also schedule a live chat session during specific hours or at a predefined date and time.

Live chat allows you to provide instant assistance to your customers. You can chat with them and answer their questions without leaving the website. You can also schedule a live chat session during specific hours or at a predefined date and time. Callback Scheduling. The callback scheduling feature allows you to schedule a callback at a certain time or date. Customers can set an appointment for live chat or phone support from their account page. When they call in at the scheduled time, they are automatically connected with an agent.

The callback scheduling feature allows you to schedule a callback at a certain time or date. Customers can set an appointment for live chat or phone support from their account page. When they call in at the scheduled time, they are automatically connected with an agent. Phone Support. The phone support feature allows you to receive phone calls from customers who need help in case they cannot access your website or if they have any question related to your products. You can assign agents to receive these calls at certain pre-determined hours. The call logs are stored in the same system where all other customer service activities are recorded.

The phone support feature allows you to receive phone calls from customers who need help in case they cannot access your website or if they have any question related to your products. You can assign agents to receive these calls at certain pre-determined hours. The call logs are stored in the same system where all other customer service activities are recorded. Email Support. Zoho Desk provides email support through which you can spve your customer’s queries within one click of button by sending a reply email back with answers to their queries. You can track all email interactions in your account and know the status of each email sent out as a response to your customer query, whether it has been read or not read or whether it has been replied or not replied yet.

Office 365?

Office 365 is a cloud-based software suite offered by Microsoft that includes productivity applications such as Exchange Online, SharePoint Online, Skype for Business, OneDrive for Business, etc. These applications help you communicate, cplaborate and share information across multiple devices (mobile, tablet. and locations (office, home.

Office 365 also offers a hosted email platform that comes with advanced security features such as spam filtering, antivirus protection, encryption and advanced compliance capabilities. It is scalable and extensible so that it can be customized as per business requirements and enhance employee productivity via real-time cplaboration and sharing of documents in an enterprise environment.

The process to integrate Zoho Desk and Office 365 may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.