Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
MongoDB is an open-source document-based database management tool that stores data in JSON-like formats. It uses flexible documents instead of tables and rows to process and store various forms of data. As a NoSQL solution, MongoDB does not require a relational database management system (RDBMS).MongoDB Integrations
It's easy to connect Zoho Desk + MongoDB without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Triggers when you add a new collection.
Triggers when you add a new database.
Triggers when you add a new document to a collection.
Triggers when you add a new field to a collection.
Create an Account
Creates a customer.
Creates a Ticket.
Update a contact.
Updates an existing ticket.
Create a new document in a collection of your choice.
Zoho Desk provides business management and marketing automation services for small to mid-sized businesses. It helps businesses manage their contacts, leads, service requests, support tickets and billing. It also provides automation capabilities for marketing activities like event registrations, lead nurturing campaigns, email marketing, social marketing and bulk emailing. (as per zohodesk.com)
MongoDB is a cross-platform, document oriented database designed for ease of development and scaling. It stores data in JSON-like documents with dynamic schemas which makes the data easy to manipulate. (as per docs.mongodb.org)
Zoho Desk uses MongoDB to store all the data gathered from its clients. The schema of Zoho Desk’s database is not fixed as every organization needs different kind of data storage. This allows Zoho Desk to create custom schemas for different clients as per their needs. This allows for almost limitless functionality and customization as well as makes it easier for non-technical users to use Zoho Desk services. (as per zohodesk.com)
Zoho Desk can easily integrate with different applications and services using MongoDB because it is a NoSQL database which allows multiple applications to access the same data simultaneously without any conflicts or data loss. This is not possible with a traditional relational database like Oracle or MySQL which do not allow multi-tenancy. Zoho Desk uses MongoDB to integrate with other SaaS providers like Salesforce, Quickbooks, MailChimp etc. (as per zohodesk.com)
Zoho Desk has a large user base of more than 300,000 clients (as per zohodesk.com. and MongoDB easily scales up with the growth of Zoho Desk’s customer base providing a smooth experience to its customers without any downtime.
MongoDB gives a lot of flexibility to users as they can add or delete fields in the schema as per their requirements. This makes the application more adaptive to user requirements and reduces the risk of changing the structure of the database when new features are added or existing features are modified.
As Zoho Desk operates worldwide, they have to handle peak loads during business hours at multiple time zones. Using MongoDB allows them to scale up their operations smoothly as they have built in support for sharding which reduces load on single servers during peak usage times. (as per docs.mongodb.org)
Zoho Desk uses MongoDB because it is a highly versatile NoSQL database which can store diverse data types and has built in support for sharding which reduces load on single servers during peak usage times.
The process to integrate Zoho Desk and MongoDB may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.