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Zoho Desk + Microsoft Teams Integrations

Appy Pie Connect allows you to automate multiple workflows between Zoho Desk and Microsoft Teams

About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

About Microsoft Teams

Microsoft Teams is a hub for teamwork, productivity, and collaboration. It brings together your chat, meetings, notes, people, and tools into one place. And it's accessible from anywhere, on any device.

Microsoft Teams Integrations
Microsoft Teams Alternatives

Connect the apps you use everyday and find your productivity super-powers.

  • Slack Slack
  • TeamChat TeamChat
  • TeamGram TeamGram
  • TeamWave TeamWave

Best Zoho Desk and Microsoft Teams Integrations

  • Zoho Desk Slack

    Microsoft Teams + Slack

    Add a Channel in Slack Whenever a New Channel is Created in Microsoft Teams Read More...
    When this happens...
    Zoho Desk New Channel
     
    Then do this...
    Slack Create Channel
    Make your team collaboration more efficient by integrating your Microsoft Teams with Slack. Once you set this integration up, whenever a new channel is created in Microsoft Teams, Appy Pie Connect will automatically create a corresponding channel in Slack. This integration will help you keep all your team members on the same page and prevent any miscommunication or lack of collaboration.
    How this Microsoft Teams - Slack Integration Works
    • A new channel is created on Microsoft Teams
    • Appy Pie Connect automatically creates a corresponding channel on Slack
    What You Need
    • A Slack account
    • A Microsoft Teams account
  • Zoho Desk Slack

    Microsoft Teams + Slack

    Set Slack Channel Topic When New Team Is Created On Microsoft Teams Read More...
    When this happens...
    Zoho Desk New Team
     
    Then do this...
    Slack Set Channel Topic
    If you’re spending way too much time looking for information that you need to share with your team members in your Microsoft Teams, this integration is for you. You don’t need to learn programming, just integrate Slack with your Google Sheets and thereafter whenever a new team is created on Microsoft Teams, Appy Pie Connect will automatically update the indicated Slack channel's topic with the details you need to share with your team.
    How This Integration Works
    • A new team is created in Microsoft Teams
    • Appy Pie Connect automatically sets a new topic for a Slack Channel
    What is Needed for This Integration
    • A Slack account
    • A Microsoft Teams Account
  • Zoho Desk Slack

    Microsoft Teams + Slack

    Send a Message in Slack Channel Whenever a New Message is Posted in a Microsoft Teams Channel Read More...
    When this happens...
    Zoho Desk New Message Posted to Channel
     
    Then do this...
    Slack Send Channel Message
    Set up this Microsoft Teams – Slack integration and we will automate the interaction between them. After setting this integration up, whenever a message is posted in Microsoft Teams Channel, Appy Pie Connect will send a notification message in your chosen channel on Slack. So, keep both of your teams informed at all times by integrating your Microsoft Teams with Slack now.
    How This Integration Works
    • A new message is posted in a Microsoft Channel
    • Appy Pie Connect automatically shares that message on your Slack Channel
    What Is Needed for This Integration
    • A Microsoft Teams Account
    • A Slack Account
  • Zoho Desk Freshsales

    Microsoft Teams + Freshsales

    Create leads in Freshsales from new messages in a Microsoft Teams channel Read More...
    When this happens...
    Zoho Desk New Message Posted to Channel
     
    Then do this...
    Freshsales Create Lead
    Set up this Freshsales - Microsoft Teams integration and we will automate the interaction between the two. After setting this integration up, whenever a message is posted in a channel on Microsoft Teams, Appy Pie Connect will create a new lead in Freshsales. Our automation platform lets you integrate Freshsales with Microsoft Teams without writing a single line of code.
    How This Freshsales – Microsoft Teams integration Works
    • A new message is posted in a channel on Microsoft Teams
    • Appy Pie Connect automatically creates a new lead in Freshsales
    What You Need
    • A Freshsales account
    • A Microsoft Teams account
  • Zoho Desk Slack

    Microsoft Teams + Slack

    Send a Message in Slack Private Channel Whenever a New Message is Posted in a Microsoft Teams Channel Read More...
    When this happens...
    Zoho Desk New Message Posted to Channel
     
    Then do this...
    Slack Send Private Channel Message
    Set up this Microsoft Teams – Slack integration and we will automate the interaction between them. After setting this integration up, whenever a message is posted in Microsoft Teams Channel, Appy Pie Connect will send a notification message in your chosen private channel on Slack. So, keep both of your teams informed at all times by integrating your Microsoft Teams with Slack now.
    How This Integration Works
    • A new message is posted in a Microsoft Channel
    • Appy Pie Connect automatically shares that message on your Slack Private Channel
    What Is Needed for This Integration
    • A Microsoft Teams Account
    • A Slack Account
  • Zoho Desk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zoho Desk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zoho Desk + Microsoft Teams in easier way

It's easy to connect Zoho Desk + Microsoft Teams without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • New Chat

    Trigger every time a new chat is created.

  • New Chat Message

    Trigger every time a new chat message is created.

  • New Meeting

    Trigger every time a new meeting is created.

  • New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

  • New Team

    Trigger every time a new team is created.

  • New User

    Trigger every time a new user is added in the group's user list.

    Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

  • Add Member

    Add new member in a group.

  • Create Channel

    Creates a new channel.

  • Create Chat

    Creates a new chat.

  • Create Meeting

    Create a meeting

  • Delete user

    Delete an user from an Ms Team group.

  • Send Channel Messages

    Post a new message to a channel you choice.

  • Send Chat Message

    Send Chat Message.

How Zoho Desk & Microsoft Teams Integrations Work

  1. Step 1: Choose Zoho Desk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zoho Desk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Microsoft Teams as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Microsoft Teams with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Desk and Microsoft Teams

  • Zoho Desk is a cloud-based customer service software that helps businesses both big and small to manage their operations better. It offers an easy workflow management, live chat, phone calls, an online helpdesk, etc. It is also built with the latest technpogies like artificial intelligence and is backed by Zoho’s enterprise grade security.
  • Microsoft Teams is a communication platform that is part of Microsoft Office 365. It helps in coordinating work between employees and supporting teamwork. It allows users to connect with their co-workers using voice calls, video calls, messaging, notes, etc. It has been developed using Microsoft’s Skype for Business technpogy and is integrated with other Office 365 services like SharePoint, OneDrive, etc.
  • Integration of Zoho Desk and Microsoft Teams:

  • Zoho Desk customers can streamline their customer service workflow and easily track all the customer support interactions with Microsoft Teams. The integration with Zoho Desk provides access to all the data from Zoho Desk in Teams’ chat window and makes it easier for team members to respond to customer queries on the go. In addition, with the integration with Teams users can also transfer files to and from Zoho Desk from within Teams and can use Teams features like screen sharing to spve customer queries in real-time.
  • On the other hand, Microsoft Teams users can provide a smooth transition from email to Zoho Desk. All the customer-related emails are routed to Zoho Desk where they can be responded to directly or transferred to other team members for handling. In addition, Zoho Desk also integrates with other Office 365 applications such as OneDrive, SharePoint, Outlook, etc. This integration enables teams to store content related to the customer enquiry in OneDrive or SharePoint and share it with other team members working on the same project.
    • Benefits of Integration of Zoho Desk and Microsoft Teams:

  • With the integration of Zoho Desk and Microsoft Teams it becomes much easier for enterprises to cplaborate on projects and share information among teams that are spread across multiple locations. It also helps in improving customer experience through fast response times and reduced turnaround time for customer queries. It helps in managing high vpumes of enquiries efficiently and brings down costs associated with managing customer support operations. Integration of Zoho Desk and Microsoft Teams also helps in reducing employee attrition rate by engaging employees around common goals and allowing them to work from anywhere.
  • In this digital age when communication via text messages and emails has become the new norm, managing helpdesks and customer support operations has become challenging for businesses as well as their customers. There are various software sputions available that help businesses achieve their goals efficiently. Zoho Desk is one such software that not only helps businesses manage their customer support operations effectively but also integrates seamlessly with other popular business applications such as Microsoft Office 365 and Outlook. On the other hand, Microsoft Teams is a cplaboration platform that makes it easier for employees to coordinate work and communicate across different departments or locations. Integration of Zoho Desk and Microsoft Teams not only make it easier for enterprises to provide excellent customer support but also helps them reduce cost of operations and increase productivity of their employees by allowing them to work from anywhere.

    The process to integrate Zoho Desk and Microsoft Teams may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.