Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
Google Drive is one of the best file sync apps that let you store all of your files online alongside your Google Docs documents, and keep them synced with all of your devices.Google Drive Integrations
Google Drive + DropboxCopy new Google Drive files in a specific folder to Dropbox Read More...
Google Drive + DropboxCopy new Google Drive files in any folder to Dropbox Read More...
Google Drive + Google SheetsAdd rows on Google Sheets spreadsheet when a file is added in a Google Drive folder Read More...
Google Drive + Google CalendarGenerate new Google Calendar events for new files on Google Drive Read More...
It's easy to connect Zoho Desk + Google Drive without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Triggers whenever a new file is added to any of the folders.
Triggers whenever a new file is directly added to a specific folder.(but doesn't trigger when a file is added to the subfolders)
Create an Account
Creates a customer.
Creates a Ticket.
Update a contact.
Updates an existing ticket.
Create a new file from plain text.
Create a new folder.
An existing file is copied to Google Drive from a different service.
Zoho Desk is a web-based customer support system for small and medium sized companies. It offers features such as live chat, email support, and phone support for the company’s customers.
Google Drive is a cloud storage service by Google which offers 15 GB of free storage to every user. This storage can be used to store files and share them with other users.
Zoho Desk provides the basic functions of a customer support system like live chat, email support, and phone support while Google Drive provides cloud storage for users. The integration of both systems can benefit users in many ways. For example, the records of the customer support operations can be stored in Google Drive and thus, it will be easier for the user to access the records. Also, if the customer wants to access these records from any device, he/she can do so since Google Drive is available on all platforms ranging from mobile to desktop. Further, the records can be retrieved at any time since they are stored in Google Drive. The user can also access customer support information on any device including his/her mobile. Thus, the two systems are integrated together to provide greater benefits to users than the individual use of both systems separately.
The benefits of integration between Zoho Desk and Google Drive include ease of access to data and easy sharing of data with other users. Since the records are stored in Google Drive, they can be accessed from any device. Also, sharing of information is made easy since Google Drive allows users to share their files with other users easily. Thus, integration of both systems simplifies work for the user and reduces the time required to complete tasks.
After reading this article, you should be able to answer the fplowing questions:
a customer support system? How does Google Drive help users store their data? How does Zoho Desk help users manage their customer support operations? What are the benefits of integrating Zoho Desk and Google Drive?
This article was written by a member of the SheKnows Community. It has not been edited, vetted or reviewed by our editorial staff, and any opinions expressed herein are the writer’s own.
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