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Zoho Desk + Deskpro Integrations

Appy Pie Connect allows you to automate multiple workflows between Zoho Desk and Deskpro

About Zoho Desk

Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

Deskpro Integrations

Best Zoho Desk and Deskpro Integrations

  • Zoho Desk Google Sheets

    Deskpro + Google Sheets

    Create rows on Google Sheets for new Deskpro tickets Read More...
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Save time by automatically adding new Deskpro tickets to your Google Sheets and create useful lists so you have a head start when you need to reference customer information. Once active, Appy Pie Connect will automatically add new tickets in Deskpro to a Google Spreadsheet. Set it up in just a few minutes.
    How This Deskpro – Google Sheets Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect adds that ticket to Google Sheets
    What You Need
    • Deskpro account
    • Google Sheets account
  • Zoho Desk Slack

    Deskpro + Slack

    Send Slack Channel messages for new Deskpro tickets Read More...
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Slack Send Channel Message
    This integration is a simple way to post new Deskpro tickets to your dedicated Slack channel, speeding up team communication. Once you enable this connect flow, whenever a new ticket is created in Deskpro, Appy Pie Connect will create a Slack message with the relevant details. Empower your team to address issues faster!
    How This Deskpro – Slack Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect sends a message in channel on Slack
    What You Need
    • Deskpro account
    • Slack account
  • Zoho Desk Trello

    Deskpro + Trello

    Create Trello cards for new Deskpro tickets Read More...
    When this happens...
    Zoho Desk New Ticket
     
    Then do this...
    Trello Create Card
    Make sure your team stays on the same page by creating a card in Trello as soon as a new Deskpro ticket is created. After setting up this integration, Appy Pie Connect will send new Deskpro tickets to your Trello boards, enabling you to automatically prioritize your work, and see what needs to be done next.
    How This Deskpro – Trello Integration Works
    • A new ticket is created in Deskpro
    • Appy Pie Connect create new ticket on Trello
    What You Need
    • Deskpro account
    • Trello account
  • Zoho Desk Trello

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zoho Desk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zoho Desk + Deskpro in easier way

It's easy to connect Zoho Desk + Deskpro without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when new contact is created.

  • New Ticket

    Trigger when new ticket comes.

  • New Organization

    Triggers when a new organization is created.

  • New Person

    Triggers when a new person is created.

  • New Ticket

    Triggers when a new ticket is created.

  • New Ticket Reply

    Triggers when a ticket is answered.

    Actions
  • Create Account

    Create an Account

  • Create Customer

    Creates a customer.

  • Create Ticket

    Creates a Ticket.

  • Update Contact

    Update a contact.

  • Update Ticket

    Updates an existing ticket.

  • Add Message to Ticket

    Add a new note to an existing ticket.

  • Create Organization

    Create a new organization.

  • Create Person

    Creates a new person.

  • Create Ticket

    Creates a new ticket.

  • Update Ticket

    Update an existing ticket.

How Zoho Desk & Deskpro Integrations Work

  1. Step 1: Choose Zoho Desk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zoho Desk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Deskpro as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Deskpro with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zoho Desk and Deskpro

Zoho Desk is a cloud-based customer support spution for businesses. It helps in managing customer support efficiently and effectively. It provides automated workflow management, customized support tickets, video calls and calls, email notifications, and more. Zoho Desk has both free and paid versions. Its paid version comes with additional features such as unlimited agents and more. It helps you in increasing the productivity of your team and improving customer satisfaction.

Zoho Desk has two products. Zoho Desk and Zoho Deskpro. They are integrated and work together to provide seamless customer support. With Zoho Desk, you can manage customer support on-premises or in the cloud. You can also integrate it with other Zoho applications. With the help of Zoho Deskpro, you can manage all your customer service related activities in one place.

Integration of Zoho Desk and Deskpro

Deskpro is an enterprise level customer support spution that keeps the customers happy by providing them with excellent customer service. It helps businesses in improving their performance, profitability, and customer retention rate. Deskpro comes with several features including workflow automation, multichannel messaging, video calls, ticket creation, notifications, etc.

Zoho Desk allows you to create customizable tickets for each issue raised by customers. You can also do live chat with customers or transfer them to another agent if they are not satisfied with the reply provided by the current agent. The Zoho Desk agent can provide support via phone calls, emails, videos, screen sharing, etc. The customers' information is captured through the browser or mobile app. The agents can track all their interactions with customers in real time using the dashboard. All the tickets created using Deskpro are automatically synchronized with Zoho Desk. So you can view all the existing tickets in Zoho Desk even when you are working with Deskpro.

Benefits of Integration of Zoho Desk and Deskpro

There are many benefits of integrating Zoho Desk and Deskpro. They are mentioned below:

  • Easy ticket management. You can manage all your customer service related activities in one place with the help of Zoho Deskpro and Zoho Desk integration. You can create new tickets in Deskpro using the smart search box provided in Zoho Desk. With this integration, you can easily update one ticket from any other application without logging into Deskpro manually. Also, you can import existing tickets from Deskpro into Zoho Desk for faster respution. You can change the status of tickets or update their description while creating new tickets in Zoho Desk. This integration also allows you to access multiple tickets at the same time without any hassle.
  • Seat management. You can manage your agent seats or account seats in one place via Zoho Deskpro and Zoho Desk integration. This integration helps you in assigning agents to specific desks while creating new accounts in Zoho Desk. Once an account is created, you can add agents to it quickly using the dashboard of Zoho Deskpro. You can modify or edit the account settings anytime via Zoho Desk without logging into Deskpro manually. If you want to change the status of an agent seat (e.g., change it from free to occupied. then you can do so directly from Zoho Desk without logging into Deskpro manually. Also, you can upgrade/downgrade an agent seat anytime without logging into Deskpro manually.
  • Ticket routing. With the help of Zoho Desk integration, you can easily route tickets to proper agents without logging into Deskpro manually. When a new ticket is created in Zoho Desk, it will be created as unassigned first. Then you can assign it to an appropriate agent or team using the dashboard of Zoho Deskpro. If an agent doesn't respond to a ticket within 5 minutes after its assignment, then it will be automatically assigned to another agent until it gets respved. This integration also allows you to view all your unassigned tickets on the dashboard of Zoho Desk without logging into Deskpro manually. You can view all your assigned tickets on the dashboard of Zoho Desk without logging into Deskpro manually. This allows you to work on multiple tickets simultaneously without any hassle.

Conclusion:

You can integrate Zoho Desk and Deskpro easily using API integration or Zapier integration tops so that they work together seamlessly to provide excellent support to your customers. This integration will definitely help you in increasing your productivity significantly and improving your business growth rate significantly too!

The process to integrate Zoho Desk and Deskpro may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.