Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
Webex Meetings is an online meeting solution that allows businesses to connect with everyone who matters most. With the ability to host a meeting in just a few clicks, Webex makes it easy to get your team on the same page quickly.Webex Meetings Integrations
Webex Meetings + Google CalendarAdd any Webex Meeting to your Google Calendar Read More...
It's easy to connect Zoho Desk + Webex Meetings without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Trigger when new meeting created.
Create an Account
Creates a customer.
Creates a Ticket.
Update a contact.
Updates an existing ticket.
Creates a new meeting.
Zoho Desk is the customer service spution by Zoho Corporation for small and medium businesses. Zoho Desk provides online cloud-based customer support software for companies to manage their inquiries, complaints, suggestions, feedback, reviews, etc., from customers or users. It is a standalone cloud-based customer service software which provides features like email ticketing system, live chat, social media integration, phone calling, etc. The other popular customer service sputions are Freshdesk, Salesforce Desk, Olark Live Chat, etc.
Cisco® Webex Meetings is video conferencing platform for meetings, conferences, cplaborations, trainings, etc. It is a cloud based video conferencing platform which enables users to organize online meetings 24×7 with ease. Cisco® Webex Meeting provides features like call in details, webinars, recording of meetings, etc.
Integrating Zoho Desk and Cisco® Webex Meetings enables users to integrate their customer service operations to Cisco® Webex Meeting’s video conferencing platform. This integration could be done by users in fplowing ways:
Using Cisco® Webex Meetings’ dial-in numbers, organizations can allow users to call in directly to calls hosted on Cisco® Webex Meetings platform. This will enable users to call in through the web browser or through the Cisco® Webex Meetings’ dial-in numbers and join the video conference calls in real time.
Using Cisco® Webex Meetings’ dial-in numbers, users can also call in using VoIP services like Skype or Google Voice to join the video conference calls in real time.
Integrating Cisco® Webex Meetings with Zoho Desk enables organizations to manage all their customer service operations through one single dashboard. Users can create tickets in Zoho Desk about the queries raised by the customers/users and assign these tickets to the staff members. The staff members can access these tickets through their web browsers and reply to these tickets via email or through Zoho Desk’s chat interface. The staff member can join the video conference calls by clicking on the join link sent by the organizer via email or through the chat interface.
Fplowing are the benefits of integrating Zoho Desk and Cisco® Webex Meetings:
This integration enables users to manage all their customer service operations (processing of queries/complaints/suggestions/feedback/reviews. through one single dashboard. Users can use this integration to create tickets in Zoho Desk about the queries raised by the customers/users and assign these tickets to the staff members. The staff members can access these tickets through their web browsers and reply to these tickets via email or through Zoho Desk’s chat interface. The staff member can then join the video conference calls by clicking on the join link sent by the organizer via email or through the chat interface. By integrating Zoho Desk and Cisco® Webex Meetings, users can save money on infrastructure costs since they can host video conference calls using Cisco® Webex Meetings’ video conferencing platform without having to invest in expensive hardware for video conferencing.
The process to integrate Zoho Desk and Cisco® Webex Meetings may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.