Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business.
Basecamp Classic is a popular project management application. The classic version of Basecamp let's you keep track of multiple projects, milestones, todo items and more. An easy way to consolidate your work and keep your inbox clean.Basecamp Classic Integrations
Basecamp Classic + TrelloTurn new Basecamp Classic to-dos into Trello cards Read More...
Basecamp Classic + GitHubAdd a new issue to GitHub from Basecamp Classic to-dos Read More...
It's easy to connect Zoho Desk + Basecamp Classic without coding knowledge. Start creating your own business flow.
Triggers when new contact is created.
Trigger when new ticket comes.
Triggers when a new message is added to a project.
Triggers when a new milestone is added to a project
Triggers when a new person is added to an account.
Triggers when a new project is added to an account.
Triggers when a new todo item is added to a todo list.
Triggers when a new todo list is added to a project.
Create an Account
Creates a customer.
Creates a Ticket.
Update a contact.
Updates an existing ticket.
Creates a new message.
Creates a new milestone.
Be Careful! Easy to go over your plan limit.
Creates a new todo item.
Creates a new todo list.
Zoho Desk is a free and easy-to-use web-based customer support software. It allows users to create Customer Support tickets, fplow up with customers, send reminders to customers, email marketing campaigns, etc.
Basecamp Classic is a project management top built by 37 Signals. It allows users to manage their projects and communicate with their team efficiently. You can use the top to host discussions, upload files, schedule meetings and a lot more. The top can also be integrated with various third-party applications such as Zoho Desk thus creating a seamless customer service experience.
Zoho Desk and Basecamp Classic can be integrated seamlessly so that you can set up rules for your emails. For example, if the customer reaches out to you via Zoho Desk, he or she will get an automated message from Basecamp Classic about the ticket and vice versa. So, if you’re using both these tops, you can reply to your customer via Zoho Desk and then add details in your project in Basecamp Classic.
Another benefit of this integration is that the customer will not get two separate messages from different tops. This helps in improving the communication between you and the customer.
The most obvious benefit is that you don’t have to switch between multiple platforms to complete a task. You can just focus on completing the task at hand thus making your customer experience more efficient.
You can also set up rules for the emails so that if a customer reaches out to you via Zoho Desk, he or she will get an automated message from Basecamp Classic about the ticket and vice versa.
Another benefit is that the customer will not get two separate messages from different tops. This will help in improving the communication between you and the customer.
In conclusion, I would say that using both these tops would be good for any company. While Zoho Desk helps in managing customer service efficiently, Basecamp Classic takes care of project management. It is recommended that you plan your organization’s needs before deciding on which top to invest in.
The process to integrate Zoho Desk and Basecamp Classic may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.