Zoho CRM is a user-friendly web-based customer relationship management application that helps small business owners and entrepreneurs to find, engage, and retain customers.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
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Triggers when a new contact is added.
Triggers instantaneously when any entry is created in the specified module.
Triggers when a new contact is added or modified in Zoho.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Add attachment to the selected Module entry.
Creates a new entry in a module
Adds a new contact. (Note: you can use this Connect to update an existing one too.)
Adds a new lead in Zoho CRM. (Note: this Connect can be used to update an existing one too.)
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Zoho CRM is a suite of software for customer relationship management. It supports sales, marketing, service and project management. Zoho CRM comes with more than 50 applications for small businesses to large enterprises in the world. Zoho CRM comes with an Add-on feature that allows third party applications to be integrated into it. Freshdesk is an online customer support platform that provides support for companies that use social media, email, chat, mobile devices and other online channels. Freshdesk helps customers get answers to their queries faster and enjoy a better experience overall. Freshdesk integrates with the most popular CRM tops including Salesforce, Zoho CRM, SugarCRM and Microsoft Dynamics CRM.
Integration of Zoho CRM and Freshdesk can help in:
(A. Achieving better customer service by creating a single contact point for your customers.
(B. Gathering customer contact data directly from your Freshdesk tickets.
(C. Helping you respond to your customers quicker by automatically routing your emails and tickets to the right person.
Benefits of Integration of Zoho CRM and Freshdesk include:
(A. Faster response time – with integrations, you can respond faster since there is no need to switch between multiple tops.
(B. Better accuracy & tracking – integration allows you to save time when responding to your customers by eliminating manual copy-pasting. It also allows you to track tickets easily.
(C. Less overhead cost – integration reduces overhead costs since you have a single platform where you can manage all your activities.
Both Zoho CRM and Freshdesk are great tops for businesses and integration of Zoho CRM and Freshdesk can help in achieving better customer service, gathering customer contact data directly from your Freshdesk tickets and helping you respond to your customers quicker by automatically routing your emails and tickets to the right person.
The process to integrate Zoho CRM and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.