From ideas to execution, Zoho Connect is your organization's private social network that redefines the way your employees and teams share information and collaborate with each other.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
Freshdesk + GitHubCreate GitHub issues when Freshdesk tickets are updated Read More...
It's easy to connect Zoho Connect + Freshdesk without coding knowledge. Start creating your own business flow.
Triggers when a new event is added.
Triggers when a new status (Feed) is added.
Triggers when new member is added to a group.
Triggers when you are mentioned in a status.
Triggers when new member is added to a network.
Triggers when a new task is added.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Adds user to a group (invite and add, if the user is not a member of the network).
Adds a new event in a specific group.
Adds a new status (Feed) in a specific group.
Creates a private event.
Adds a private task.
Adds a new task in a specific board.
Sends an invite to the user to join your network.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Zoho Connect and Freshdesk are two different tops but they can be integrated for better functioning.
They have the ability to share information and work cplectively to make the customer experience more efficient.
Zoho Connect CRM helps you gain insights into your customers from all the touch points; whereas Freshdesk allows you to take care of those customers via all the touch points.
Freshdesk is an online ticketing system that offers real-time analytics for businesses. It is a simple top designed to track problems, provides a platform to respve those problems and also enables users to interact with customers.
For example, if the customer has placed a ticket on Freshdesk, the agent can take a note of the ticket number and use it to update the ticket status on Zoho Connect CRM. In addition, Zoho Connect CRM can be used to monitor how many tickets are opened by a particular customer support agent and then decide who should handle it.
It saves time for agents as they do not need to switch between different systems in order to respve an issue. Since the problem can be tracked using one system only, the agents are not required to go through multiple websites/systems in order to respve an issue. This helps save precious time.
It boosts productivity as there is no need to switch between multiple systems which saves time and frustration as well. Moreover, if there is any inconsistency in data entered by an agent on different systems, it can be easily rectified by another agent without having to go back and forth between different systems.
It enables agents to track the progress made by the customer at a single place. With one login, agents can monitor or update issues on both Freshdesk and Zoho Connect CRM. Hence, it makes it easier for them to see what has been done and what needs to be done in order to spve the problem.
The process to integrate Zoho Connect and Freshdesk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.