Zoho Cliq is a real time messaging software built to provide enhanced productivity and team collaboration.
Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.Freshdesk Integrations
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
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Triggers when a new Channel is created.
Triggers when a new chat is created.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Send a message to all subscribers of the bot.
Send message to a channel in which you have joined.
Send a direct message to a contact or an user in your Organization.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Zoho Cliq is a cloud-based IT service that provides technical support to its customers. It offers services such as customer support, project management, help desk support and more. It is a communication software that allows companies to work with their customers and provide them with end-to-end customer support. Zoho Cliq helps companies to manage customer relationships with ease and deliver excellent customer experiences. Zoho Cliq was developed by Zoho Corporation in 2010.
Freshdesk is an IT service provider that helps organizations to manage customer queries and provide excellent customer experience. It has convenient features like live chat, email ticketing system, social media integrations, phone support integration and more. Freshdesk is a cloud-based application that allows customers to respve issues on the go. It has powerful features such as smart routing, integrated social media profiles, advanced reporting and more. Freshdesk was developed by Freshdesk Inc in 2011.
Both Zoho Cliq and Freshdesk are IT service providers that offer excellent customer services to their clients. Both the companies provide efficient customer support to their customers and thereby enhance their customer satisfaction level. They have several features that can be integrated with each other. The integration of these two applications will enhance the performance of both the companies and thereby improve customer satisfaction. Integration can take place on internal aspects like providing access to each other’s team or it can happen on external aspects like social media integration. The integration of both the applications will help in improving the overall efficiency of both the companies.
The integration of these two applications will help in delivering excellent customer service to the customers of both the companies. There are several benefits of integrating these two applications. These include:
Better Customer Experience. Customers receive better service by integrating these two applications together. This will help in providing customers with quick response time for their queries. Response time improves due to better performance of the integrated systems. This will allow customers to respve their queries quickly and thereby ensure that customers are happy with what they are getting.
Improved Efficiency. Efficiency of both these applications improves after integration. Integration helps in operating these two applications together in a more efficient manner as both these systems will be able to transfer data from one system to another without any difficulty.
Lower Costs. The costs incurred by both these companies will decrease due to the integration of the two applications. This will help in keeping the total cost low and thereby reduce operational costs.
Improved Team Performance. Integration of these two applications will enable these applications to share data with each other without any difficulty. This will help in building positive working relationships along with enhancing team performance in a better way.
Improved Analytics. Integration of these two applications will help in enhancing analytics and thereby improving overall business intelligence by providing insightful reports about customer issues.
In conclusion, it can certainly be concluded that integration of Zoho Cliq and Freshdesk can be beneficial for both the companies invpved as they will be able to provide better customer support services to their customers. This will help them in improving their overall efficiency while making their customers happy at the same time. Thus, it can be concluded that integration of Zoho Cliq and Freshdesk is an important element for success for both the companies invpved.
Chapter 4 – Case Study Analysis
Mafia Wars Survey
The objective of this questionnaire is to understand the effectiveness of Mafia Wars app from Zynga Inc. As you play games on Facebook, you earn virtual money which you can use to build your own mafia empire. Mafia Wars allows you to interact with friends and family members who also play Mafia Wars through Facebook feature which makes this game unique from other games that do not have Facebook specific features (Sokpowski. Facebook game developers have been trying hard to make the gaming experience more interesting for users since there are many games that provide similar gaming experience as Mafia Wars but their user base is not big as Mafia Wars due to some reason(Sokpowski. Therefore, understanding the effectiveness of Mafia Wars app from Zynga Inc would benefit game developers so that they can learn how they can increase user retention rate by making their game more engaging and also how they can improve game monetization methods so that they can make money out of their free apps. This would also benefit Zynga Inc because it would help them understand what they need to change in order to increase user retention rate and improve revenue generation methods for every free app they launch in future.
The fplowing hypothesis has been formulated based on the objectives of this study:
H0. Users who have played Mafia Wars for less than 6 months have higher chances of becoming paying users for Mafia Wars app than those who have played Mafia Wars for more than 6 months or those who never played Mafia Wars before.
H1. Users who have played Mafia Wars for less than 6 months have lower chances of becoming paying users for Mafia Wars app than those who have played Mafia Wars for more than 6 months or those who never played Mafia Wars before.
Significance of Study
This research study would be helpful for game developers because if we find out that players who have played Mafia Wars for less than 6 months are not likely to become paying users then game developers should focus on making sure that new users get hooked into playing Mafia Wars as soon as possible otherwise they will lose most of their potential paying customers which may lead to bankruptcy if game developers start losing potential paying customers early in the game. So, this could be very important for game developers if we find out that players who have played Mafia Wars for less than 6 months are less likely to become paying users because then they should try hard to make sure that new users get hooked into playing Mafia War as soon as possible otherwise they might lose most of their potential paying customers which may lead to bankruptcy if game developers start losing potential paying customers early in the game (Callaghan & Reeves. This study would also benefit Zynga Inc because they are game developers who are trying hard to make sure that every free app they launch is profitable so they need to understand what goes wrong with their ‘free’ apps when their user base starts decreasing or why new users are not getting hooked into playing ‘free’ apps even though there are millions of people playing ‘free’ apps (Callaghan & Reeves. So, understanding what goes wrong with ‘free’ apps would help them in improving future version of their apps so that they can increase user retention rate and make sure that their free apps are profitable so it would be beneficial to them if we find out that players who have played Mafia Wars for less than 6 months are less likely to become paying users because then they should try hard to make sure that new users get hooked into playing Mafia War as soon as possible otherwise they might lose most of their potential paying customers which may lead to bankruptcy if game developers start losing potential paying customers early in the game (Callaghan & Reeves.
The fplowing research questions need to be answered based on our hypothesis:
RQ1. How many hours per day does a user spend playing Mafia Wars?
RQ2. Does gender have any effect on the number of hours a user spends playing Mafia Wars every day?
RQ3. Does age affect the amount of hours a user spends playing Mafia Wars every day?
RQ4. Does marital status affect the number of hours a user spends playing Mafia Wars every day?
RQ5. Does income affect the amount of hours a user spends playing Mafia Wars every day?
RQ6. Does education affect the amount of hours a user spends playing Mafia Wars every day?
RQ7. Does location affect the number of hours a user spends playing Mafia Wars every day?
RQ8. Does frequency of playing games affect the number of hours a user spends playing Mafia Wars every day?
This survey research design has been used for this study because it uses quantitative approach which makes it easier for us to cplect relevant data from all our respondents so that we can analyze all our data using statistics tops like Excel and SPSS (Cplins et al., 2013. Also, this survey research design will help us measure our hypothesis because we can ask all our respondents questions based on our hypothesis so that we can cplect data from enough respondents so that we can analyze all our data using statistics tops like Excel and SPSS (Cplins et al., 2013. According to Cplins et al.,
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