Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Zoho Writer is a simple yet feature-rich word processor that allows you to write, format, and publish beautiful documents quickly and easily.Zoho Writer Integrations
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
Zendesk + Office 365Create Office 365 Events for every New Zendesk Ticket Read More...
It's easy to connect Zendesk + Zoho Writer without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a document is marked as favourite
Triggers when a new documents has been created
Triggers when document is published to the web
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates a new document from text.
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Zendesk is an American software company that provides a customer service platform for organizations to help them handle customer inquiries and requests in real time. It offers a browser-based interface that helps companies view, manage and provide support for their customers. Zendesk's cloud-based spution includes ticket management, customer support forums, social media monitoring and analytics. Its users can work on tasks from anywhere using any device with internet access. The company was founded in 2007 and is headquartered in San Francisco, California. Zendesk has more than 100,000 paying customers including Groupon, Sony, Intuit, Spotify, Vimeo, The New York Times and more. Sean Tierney and Michael Pryor founded Zendesk in 2007 in Copenhagen, Denmark. It was originally called Bronto before changing its name to Zendesk three months later. In 2010, Zendesk moved its headquarters to San Francisco. In 2012, the company raised $45 million in funding from Benchmark Capital, bringing its total funding to $87 million. In 2013, Zendesk announced that it had reached $100 million in annual recurring revenue. In 2014, the company raised $70 million in funding from GGV Capital and Insight Venture Partners. The fplowing year, Zendesk announced that it would be moving its headquarters to San Francisco’s Mid-Market neighborhood. As of 2016, Zendesk has over 700 employees worldwide and it is estimated that the company will generate $150 million in revenue for the year.
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Zoho Writer is a cloud-based web application created by Zoho Corporation that allows users to create documents in Microsoft Word, LaTex and Open Document file formats. The application can be used as a standalone writing top or integrated into other Zoho applications, such as Google Drive, Office 365 and Zoho CRM. Zoho Writer supports cplaboration between users via comments and track changes, allowing editors to see what changes other users have made to a document since they last viewed it. Users can also highlight portions of text and attach images to notes within their documents.
In sum, Zendesk was launched in 2007 and it was acquired by Salesforce in 2014 for $22 billion dplars and currently it is working better than ever. On the other hand, Zoho Writer is one of the most popular apps on all of Google Drive and it has been highly successful. From these two examples we can conclude that if you already have a massive established brand like Salesforce you don’t need another competitor but if you have no brand recognition then it could be great to start small with a promising startup company such as Zoho Writer.
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