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Zendesk + Zoho CRM Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Zoho CRM

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Zoho CRM

Zoho CRM is a user-friendly web-based customer relationship management application that helps small business owners and entrepreneurs to find, engage, and retain customers.

Zoho CRM Integrations
Zoho CRM Alternatives

Connect the apps you use everyday and find your productivity super-powers.

  • Salesforce Salesforce
  • Pipedrive Pipedrive
  • HubSpot CRM HubSpot CRM
  • Agile CRM Agile CRM

Best Zendesk and Zoho CRM Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

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    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
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Connect Zendesk + Zoho CRM in easier way

It's easy to connect Zendesk + Zoho CRM without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Contact

    Triggers when a new contact is added.

  • New Record

    Triggers instantaneously when any entry is created in the specified module.

  • New or Updated Contact

    Triggers when a new contact is added or modified in Zoho.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Add Attachment

    Add attachment to the selected Module entry.

  • Create Module Entry

    Creates a new entry in a module

  • Create/Update Contact

    Adds a new contact. (Note: you can use this Connect to update an existing one too.)

  • Create/Update Lead

    Adds a new lead in Zoho CRM. (Note: this Connect can be used to update an existing one too.)

How Zendesk & Zoho CRM Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Zoho CRM as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Zoho CRM with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Zoho CRM

  • Zendesk is an online customer support platform that helps teams to effectively manage customer conversations. With Zendesk, you can easily create support teams, handle problems in real-time, and help your customers get what they need.
  • Zoho CRM is a powerful and affordable customer relationship management (CRM. software for small and medium businesses. It is designed to help you maximize your sales, improve customer satisfaction and achieve your business goals.
  • Integration of Zendesk and Zoho CRM

    Zendesk and Zoho CRM are two powerful platforms that are used by many organizations around the globe. If you need to integrate these two applications for a better customer experience, there are a number of options available that can help you do so.

    One of the major benefits of integrating these two applications is that different departments of your organization can share information about a single customer via a single account. This integration allows information such as sales history, support tickets, emails, etc., to be shared between the two applications. This also allows both sales and support team members to see all the information about a customer without having to switch back and forth between the two applications. This ultimately saves time and increases productivity of employees.

    Another advantage of integrating these two applications is that it gives you access to more customizable features. For instance, if you choose a Zendesk integration, then you can import new leads from your CRM into your Zendesk account in order to start managing them. Similarly, new questions from your customers can be imported from Zendesk into your Zoho CRM account. In addition, you can use either one of these applications to add an activity feed that allows other employees to view the communication history between you and your customers. This integration also allows you to monitor each individual customer’s satisfaction levels through the help of surveys.

    Benefits of Integration of Zendesk and Zoho CRM

    Integrating these two applications offers a number of benefits including. real-time communication between different departments; cplaboration and coordination; seamless sharing of data and information; increased productivity; and reduced costs associated with training employees on multiple platforms.

    In conclusion, integrating these two useful applications will help you provide a seamless experience for your customers. Additionally, you will save time and money by eliminating the need to train your employees on multiple platforms.

    The process to integrate Zendesk and Zoho CRM may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.