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Zendesk + Zoho Connect Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Zoho Connect

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Zoho Connect

From ideas to execution, Zoho Connect is your organization's private social network that redefines the way your employees and teams share information and collaborate with each other.

Zoho Connect Integrations

Best Zendesk and Zoho Connect Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + Zoho Connect in easier way

It's easy to connect Zendesk + Zoho Connect without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Event

    Triggers when a new event is added.

  • New Feed

    Triggers when a new status (Feed) is added.

  • New Group Member

    Triggers when new member is added to a group.

  • New Mention

    Triggers when you are mentioned in a status.

  • New Network Member

    Triggers when new member is added to a network.

  • New Task

    Triggers when a new task is added.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Add Member to Group

    Adds user to a group (invite and add, if the user is not a member of the network).

  • Create Event

    Adds a new event in a specific group.

  • Create Feed

    Adds a new status (Feed) in a specific group.

  • Create Private Event

    Creates a private event.

  • Create Private Task

    Adds a private task.

  • Create Task in Board

    Adds a new task in a specific board.

  • Invite User to Network

    Sends an invite to the user to join your network.

How Zendesk & Zoho Connect Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Zoho Connect as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Zoho Connect with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Zoho Connect

Zoho Connect

Zoho is a software company located in India. It provides cloud computing, SaaS and business applications for SMBs and enterprises across the globe. Zoho also offers an integration platform which helps you to connect your applications with other applications. Since most of the businesses use more than one application, it becomes necessary to integrate them. Zoho Connect helps in building custom apps that allow seamless communication between different apps. The number of apps integrated on Zoho Connect is over 1,000 (by their claim.

Some of the applications that can be integrated on Zoho Connect are:

Salesforce, SugarCRM, Google Drive, Google Calendar, Office 365, Dropbox, Zendesk, Twitter, Facebook, Quora etc.

Zendesk

Zendesk is a customer support platform that helps you manage your customers better. It has an open API which can be utilized by developers to create new features for the users. You can build plugins to customize Zendesk as per your requirements. However, you need to know Ruby on Rails or Python to build plugins on Zendesk.

Integration of Zendesk and Zoho Connect

Zoho Connect provides an interface for developers to create extensions for different applications. You can choose from a variety of options from the list of apps you want to integrate with. There are hundreds of apps which can be integrated with Zoho Connect. The process is very easy. Once you have chosen the app, you can configure it according to your needs and develop the extension. The entire process takes a few minutes to complete. For example, if you want to integrate Zendesk with Zoho, all you need to do is choose ‘Apps’ from the menu on the right side and then choose ‘Zendesk’. You will then be redirected to a page where you have to enter some details about your organization and choose your API key. Once you have done that, you will move on to another page where you will get a code snippet for your web page. The process is similar for every app on Zoho Connect as well as Zendesk itself.

Some apps on Zoho Connect have tops which can be used for social media or diagnostic testing of the web pages. This way it becomes easy to integrate multiple apps together without having to rewrite code for each of them separately. For example, if I want to integrate my Twitter account with Zoho Connect and also want to embed it on my website, I don’t need to develop any new code for that because I get ready-made code snippets for creating buttons (for Twitter. and code for embedding it on the web page (the code snippet for embedding Twitter is already available on Zoho Connect. This way, time consumption is reduced drastically. All it would take me is a few minutes of configuring and choosing my API key.

Benefits of Integration of Zendesk and Zoho Connect

Integrating two applications on Zoho Connect makes it easy for companies to offer better customer service experience. For example, if someone wants to call customer service but he has an issue with the product he bought from your website as well, he will not have to call you twice. You can send him a ticket through Zendesk and it will also be sent directly into his email inbox through Zoho Connect so that he doesn’t have to search for it again if he forgets about the ticket number. The best thing about this integration is that it’s completely customizable according to your requirements. If you want to send a message through Facebook or Twitter as well instead of email, you can do so easily. You can even send messages based on the status update or change of status if required. If a customer has paid online using PayPal but still hasn’t received the product yet, they can send you a ticket through Zendesk and through Zoho Connect you will receive an email saying he has paid but hasn’t received his product yet. You can then send him a message through any other medium such as Twitter or Facebook along with an email to see if he has received it yet or not.

The integration of different applications helps businesses find out more information about their potential customers such as what time they check their emails and pages etc. By cplecting this information in one place, businesses can make better decisions regarding their marketing strategies and plan them accordingly. For example, if someone checks his emails at 9 am in the morning every day, you can make sure that your email always gets delivered at 9 am (if you are sending notifications through email. This way you are guaranteed that the customer receives his email as soon as possible so that you don’t miss any opportunities when it comes to marketing your business online. Such kind of data can be cplected only when you integrate different applications together so that you can keep track of different things happening all at once in one place.

The process to integrate Zendesk and Zoho Connect may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.