Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Zoho Books is web-based accounting software that increases financial visibility across your business. It features contact management, invoices, expenses, sales and purchase, inventory management, etc.Zoho Books Integrations
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It's easy to connect Zendesk + Zoho Books without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new contact is created.
Triggers every time a new estimate is created.
Triggers every time a new item is created.
Triggers on a new sales invoice in Zoho Books.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates a new contact.
Creates a new item.
Creates a new sales invoice in Zoho Books.
Updates an existing contact.
Zendesk and Zoho Books are cloud based applications that help businesses manage their customer relationships and provide a clear view of all their interactions.
Zendesk is used by many small and large organizations around the world for a wide range of customer service tasks, including ticketing, live chat, and support calls.
Zoho Books provides accounting and other business intelligence sputions for small businesses to manage accounting, bookkeeping, invoicing, inventory management, sales analysis, and more.
Zendesk has a strong focus on providing a comprehensive view of the customer relationship with tops such as ticketing, live chat, and phone support.
Zoho Books provides customers with a complete back-office spution to manage accounting, invoicing, inventory management, sales analysis, and more.
Combining these two applications into a single spution significantly expands what’s possible for organizations. In addition to ticketing, live chat, and phone support, Zoho Books can be integrated with Zendesk to offer new services such as automated invoicing and billing, order tracking, lead qualification, and more. By combining these applications, organizations will be able to create a deeper level of understanding about their customers than ever before.
By integrating Zendesk and Zoho Books together, both companies will be able to benefit from an expanded set of features and services that they currently offer. For example, organizations will be able to:
Automate customer billing (through Zoho Invoice), billing (through Zoho Billing), and email marketing (through Zoho Campaigns. based on customer activity so businesses can spend less time on mundane administrative tasks. Zoho Invoice automatically generates invoices based on customer interactions across different apps based on rules set by the administrator. Organizations can also easily automate invoice payments through Zoho Billing or generate customized invoices using Zoho Invoice. This will save businesses time previously spent manually creating invoices and emailing them out. Integration with Zendesk will enable organizations to create customized emails to send to customers after they submit a support request or chat in with a representative via live chat. Customers will also receive an email when their payment is received into the organization’s bank account (if the organization uses Zoho Billing. For example, a restaurant could send an email to an existing customer when they make their next reservation for dinner via Zoho Books. Similarly, a dentist could send an email to existing patients when their next appointment is available through Zoho Dentist. Integration between these applications will allow customers to easily track all their orders from the same place. Organizations will also be able to view all the details of a customer’s order history from their Zendesk dashboard. For example, a customer could search for their previous orders at a restaurant using the “Order History” page in the restaurant’s Zendesk dashboard. They could then review what they ordered, when they ordered it, how much it cost, if they were satisfied with it, etc. Organizations will be able to view sales leads in either of these applications based on specific criteria such as zip code or location name. Sales leads can be exported from either application directly into Salesforce CRM or any other CRM application for fplow up. With the integration of these applications together, businesses can track all customer interactions from one place and build a stronger relationship with customers over time. For example, when a customer submits a support request via Zendesk in the future, they may receive an automated email response from Zoho Books confirming that their issue was respved or informing them of any changes made to their account in light of their request. When a customer submits a support request via live chat on the Zendesk website, they may receive an automated email response from Zoho Books telling them that someone has contacted them via live chat shortly after the support request was submitted. This email would let them know to check their email inbox shortly for a message from live chat. If they don’t receive this email within five minutes of submitting their support request via live chat, they can always contact the live chat agent directly using the instructions provided in the email or by clicking on the link provided in it. The combination of these two applications enables businesses to provide better support to customers at every phase of their relationship with the company.
The process to integrate Zendesk and Zoho Books may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.