Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Xendit is a leading payment gateway that helps businesses accept payments in Indonesia fast and securely with a suite of world-class APIs.Xendit Integrations
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It's easy to connect Zendesk + Xendit without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Trigger when new invoice created.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates an account.
Create a new customer.
Creates a disbursement.
Creates an Invoice.
Creates a payout.
Creates QR Code.
Zendesk is an online customer support software that has become the dominant player in the market, with more than 50,000 customers from over 150 countries. The company works with popular brands like USAA, CNN, Microsoft, Starbucks, and BMW.
Xendit is a customer support software which offers sputions for companies to run their business. It allows businesses to provide customers with a comprehensive spution for all their customer service needs. Its functionality includes sales support, help desk, social media support, and live chat.
Integrating Zendesk and Xendit would allow companies to get the best of both products to deliver a better experience to customers.
Having one platform instead of two reduces costs because there is less infrastructure needed for hosting and maintaining a single platform instead of two separate ones. Because there is only one platform to maintain, it also means that technical support calls would be reduced significantly as well as the time spent optimizing it and making sure that it works as expected. The cost savings could be passed on to customers by reducing overall fees or keeping them the same while adding more features for customers or improving customer support quality.
Customers would have a better experience using Zendesk and Xendit together because they would be able to get answers faster and receive more comprehensive information about their issues than they did before. Not only that, but they would also be able to get answers via different channels such as email, social media, and live chat which would improve their overall experience as well as customer satisfaction survey results. Customers with questions could also get answers faster if they are able to receive personal assistance from an agent via chat or phone instead of waiting for an email response which may take hours or days depending on the response time of the particular agent assigned to their case. Additionally, agents would have better visibility over what’s going on with each customer if all conversations are saved in one place; this way they can better prioritize their workload and respond faster to customers in need instead of spending time searching through various sources just trying to find previous cases where they might have worked with the same customer before. If an issue arises over what channel to use for communication with customers, Zendesk could guide agents over what channel is most suited for each instance in order to improve productivity and efficiency even further.
The process to integrate Zendesk and Xendit may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.