Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
B2B companies directly contact prospective clients by automated sending of personalized sales emails and follow-ups. Send emails and follow-up sequences automatically from your mailbox and have all the replies detected. Grow your business within the Predictable Revenue methodologyWoodpecker.co Integrations
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It's easy to connect Zendesk + Woodpecker.co without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a prospect opens your email.
Triggers when Woodpecker sends an email to prospect from campaign.
Triggers when a prospect clicks on a link in your email.
Triggers when a prospect status is changed to BLACKLISTED manually or when prospect unsubscribes from Woodpecker.
Triggers when a prospect’s email address bounces your message and the prospect status gets changed to BOUNCED in Woodpecker
Triggers when you mark a prospect who replied as INTERESTED.
Triggers when a prospect’s email address doesn't exist on an external server. This check happens when Woodpecker tries to send an email to this prospect. Status is changed to INVALID in Woodpecker.
Triggers when you mark a prospect who replied as MAYBE LATER.
Triggers when you mark a prospect who replied as NOT INTERESTED.
Triggers when a prospect replies to your email or is manually marked as REPLIED in Woodpecker.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Adds a new prospect or Updates existing prospect in the list of Prospects.
Adds a new prospect or updates existing prospect's data in a campaign of choice.
Stop follow-ups planned for this prospect.
Zendesk, Inc., is a software company headquartered in San Francisco, California. Zendesk is a provider of a customer service platform that allows companies to enhance their support with features like knowledge base, social media, self-service, and live chat.
Woodpecker.co is a customer service platform that blends seamlessly with social media tops such as Facebook Messenger, Twitter, Instagram, Pinterest, and WhatsApp to deliver a personalized customer service experience for your organization. It helps you engage with customers across all communication channels in real time, 365 days a year. Woodpecker.co helps your business better understand your customers, cplect feedback, and act upon it in real time.
There are many ways to integrate Zendesk and Woodpecker.co. One way is by using Woodpecker’s Help Desk Chat widget which you can embed on any page on your site or funnel in your app. This will allow you to have a chat box on your website which will help you serve your customers better. Another way is by using the Zendesk App for Woodpecker which will connect both applications together and will allow you to manage tickets from within Woodpecker. Furthermore, there is another integration offered by Woodpecker which allows you to send email templates directly from Zendesk to your customers. For more information about integrating Zendesk and Woodpecker.co, please visit http://support.zendesk.com/hc/en-us/articles/204057994-What-are-the-different-ways-to-integrate-Zendesk-with-other-apps.
Integrating Zendesk and Woodpecker.co can help your business in many ways such as by creating brand awareness, increasing conversion rates, shorten contact times for support queries, lower support costs, reduce the number of customer complaints, reduce the number of support calls and increase customer satisfaction. Using the Zendesk App for Woodpecker will also help you save time by managing tickets from within the application itself instead of opening multiple tabs in different websites.
Integrating Zendesk and Woodpecker.co are two great services designed to help businesses provide excellent customer service to their customers. I recommend using them together since they both contain some very useful features which can help improve your customer service experience.
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