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Zendesk + WooCommerce Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and WooCommerce

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About WooCommerce

WooCommerce is a customizable, open-source eCommerce platform built on WordPress. With WooCommerce, you get everything you need to sell online: secure payment processing, a solid tax/shipping reporting system, and dozens of free & premium themes.

WooCommerce Integrations
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Best Zendesk and WooCommerce Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + WooCommerce in easier way

It's easy to connect Zendesk + WooCommerce without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Customer

    Triggers if a customer chooses to register for an account. This can happen during the checkout process, or via the My Account page.

  • New Invoice

    Triggers when a new invoice is created.

  • New Line Item in Order

    Triggers for each line item in an order. Use this if you need the line item details from an order.

  • New Order

    (With Line Item Support) Triggers when a WooCommerce order is paid for.

  • New Order Status Change

    (With Line Item Support) For advanced usage. Triggers every time a WooCommerce order changes status. See the Managing Orders documentation on WooCommerce for more information.

  • New Product

    Trigger when new product is added.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Coupon

    Creates a new coupon.

  • Create Customer

    Action when a WooCommerce customer is created.

  • Create Invoice

    Creates a new invoice.

  • Create Order

    Creates a new order.

  • Create Product

    Creates a new product.

  • Update Coupon

    Updates an existing coupon.

  • Update Customer

    Updates an existing customer.

  • Update Order

    Updates an existing order.

  • Update Product

    Updates an existing product.

How Zendesk & WooCommerce Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select WooCommerce as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate WooCommerce with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and WooCommerce

Zendesk?

Zendesk is a web-based customer service software that allows businesses to create a database of their customers and communicate with them in a single dashboard. These are the main features of Zendesk:

Ticketing – streamlined customer requests into one place, and have the ability to deal with feedback, questions, and comments in a more organized manner

– streamlined customer requests into one place, and have the ability to deal with feedback, questions, and comments in a more organized manner Analytics – monitor how your business is performing. You can see when customers are having issues, learn about customer satisfaction, and track overall trends

– monitor how your business is performing. You can see when customers are having issues, learn about customer satisfaction, and track overall trends Knowledge Base – keep all the information for your products, services, or customers on your website so they can easily access them

– keep all the information for your products, services, or customers on your website so they can easily access them Email – send support emails from the Zendesk platform so you do not need to log in to other email platforms

– send support emails from the Zendesk platform so you do not need to log in to other email platforms Chat – allow customers to chat directly with agents through the Zendesk interface

Integration of Zendesk and WooCommerce

Currently, WooCommerce provides a customer service component called WooSupport. However, this only allows you to send emails and manage tickets. Therefore, integrating Zendesk with WooCommerce will be beneficial because it will allow WooCommerce to provide its customers with more of a comprehensive support system. This will make WooCommerce more attractive and competitive in the market because it will offer more comprehensive support options.

Benefits of Integration of Zendesk and WooCommerce

  • It will be easier for businesses using WooCommerce to add new components to their ecommerce websites. Zendesk has a wide range of plugins that can be used with WordPress websites. This will enable WooCommerce businesses to easily create ecommerce websites without needing any technical knowledge. Moreover, because these two programs are from the same company (Automattic), the integration between them will likely be seamless and quickly available. This ease of use is crucial for current ecommerce websites considering that most of the users are not computer savvy. The fact that both programs are integrated will save ecommerce businesses time and money by not needing additional plugins. Furthermore, it will reduce the amount of time needed for maintenance as well as help businesses avoid having multiple invoices from different companies.
  • It will allow for communication between business owners and their customers. This is vital since customers expect timely responses from their business owners. With the integration of Zendesk and WooCommerce, there will be an instant response time between both parties. This is also important because many users prefer discovering information on their own through blogs or social media rather than through direct email correspondence. Also, because conversations can take place through a chat box, users are able to get immediate answers without having to wait for email replies. For this reason, integrating Zendesk and WooCommerce makes it easier for business owners to maintain good customer relations which ultimately improves customer satisfaction and retention rates. Moreover, Zendesk offers analytics that can be used to analyze customer behavior over time so businesses can identify complaints and respve them before they turn into larger issues that damage brand reputation. The integration of Zendesk and WooCommerce will help give users an incentive to purchase from certain businesses because they know they will receive quality service if their questions or concerns arise. Thus, it will prevent customers from leaving negative online reviews or switching to competitors’ websites entirely.
  • This article demonstrates how two different kinds of software can be integrated together to create a more efficient and effective product. In this case, we saw that combining Zendesk and WooCommerce can increase the success of online businesses by improving the quality of service they offer to their customers while simultaneously lowering costs.

    The process to integrate Zendesk and WooCommerce may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.