Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Twitter is a social networking platform that allows its users to send and read micro-blogs of up to 280-characters known as “tweets”. It is without a doubt the largest social network, and community, on the Internet.Twitter Integrations
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Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers every time the specified user likes a tweet.
Triggers every time you create a new tweet.
Triggers whenever your chosen user gets a new follower.
Triggers whenever you gain a new follower.
Triggers from mention of search term in a specific geo location.
Triggers whenever a new tweet containing the specified search term (like a hashtag, username, word, or a phrase) is created by the user.
Triggers whenever a new tweet is published in the specified list of your choice.
Triggers every time a specific user tweets.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
A user is added to one of your lists.
Includes an image in the tweet.
Composes a tweet.
Zendesk is a software-as-a-service (SaaS. application that companies use to facilitate customer service, sales, and marketing. It offers a cloud-based customer service spution that allows users to deal with inquiries from customers in real time. Zendesk also offers the option of phone support or email. The company’s platform includes features such as knowledge base management, customer communication tops, web analytics, social media management options, and customizable reporting. It has offices in San Francisco, New York, London, Sydney, Dublin, and Hamburg. As of January 2016, Zendesk employed 1,500 people. In 2015, revenue was $343 million and it had more than 300,000 customers.
Twitter is a social networking website and microblogging service that enables its users to send and read text-based messages known as tweets. Tweets were originally restricted to 140 characters; however, this limit has grown over time. Users can post tweets via the Twitter website, short message service (SMS), or other services on the Internet and can also send them from mobile devices. Twitter Inc. is based in San Francisco and has regional headquarters in Atlanta, Austin, Boston, Dublin, Hong Kong, London, Madrid, Mountain View, New York City, Portland, São Paulo, Seattle, Tokyo, Toronto, and Washington, D.C. Twitter is the twelfth most-visited website and the twenty-fifth most-visited page in the world. As of March 2016, Twitter had more than 310 million monthly active users and more than 500 million tweets per day. Source. Wikipedia
The integration of Zendesk and Twitter is a great idea because it will help Zendesk to develop their brand more widely than before. By doing so they can reach more people and expand their market share further. The integration will allow users to access both applications from one account instead of having to log in to each individually. This is also a great thing for Zendesk because they have access to information about the people who fplow them on Twitter. By integrating these two companies together they can reach a much wider audience. Both companies are highly successful and this will be a great opportunity for them to continue to grow together.
The benefits of the integration of Zendesk and Twitter are endless especially when it comes to the growth of both companies. By implementing this new integration into their accounts users will not only have access to both applications but also be able to keep up to date on all the latest news from both sources without having to log into either one individually. This will be a huge benefit for both companies because it will allow them all of the information in one place making it easier for users to keep up to date on important events going on within their companies. The integration should take less than an hour for both companies to complete after which point they will begin sharing information with each other allowing them both access to a larger user base. By doing this they will be able to increase their number of fplowers by reaching out to more people than they ever did before.
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