Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Twilio is the communciton platform that millions of developers trust to build seamless communications experiences with phone calls, text messages, video calls, and more.Twilio Integrations
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It's easy to connect Zendesk + Twilio without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers once a call is completed on your Twilio number.
Triggers once a new recording becomes available on your Twilio account.
Triggers the moment an SMS is sent to your Twilio Number.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Call a number or numbers and say your predefined message.
Send a SMS to a number or numbers.
Zendesk is a customer service software provider. The company was founded in Copenhagen, Denmark as "ZenDesk" in 2007. In 2013, the company changed its name to "Zendesk" and moved its headquarters to San Francisco, California. Zendesk provides both on-premises and cloud-based software for customer service, sales support, and customer intelligence.
Twilio is a cloud communications platform as a service (PaaS. company known for providing a telephony API that allows software developers to program phone calls and text messages. It was founded in 2008 and is based in San Francisco.
Integration of Zendesk and Twilio will be beneficial for both companies. For Twilio, the integration with Zendesk will provide the company with another customer base to sell its products and services to. This will be beneficial for Twilio since its other major customer base is the developers who use it's API. In addition, this integration will benefit Zendesk by increasing the number of customers who will use its software as well as increasing the amount of orders for its own products and services.
The integration between Zendesk and Twilio will bring benefits to both parties in terms of cost, scalability, and increased flexibility. For example, Twilio will be able to help Zendesk reduce its costs by reducing the cost of staffing and equipment necessary to staff its call centers. The integration will also bring benefits to both parties in terms of scalability, as the number of customers increases, both can easily scale up their operations to accommodate the increase in customers. Finally, both companies will gain increased flexibility from the integration since they are able to get more done simultaneously.
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