Zendesk + SugarCRM Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and SugarCRM

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About SugarCRM

SugarCRM is a comprehensive customer relationship management product, from sales and marketing to service and support. It is used by companies of all sizes, across all industries.

SugarCRM Integrations
SugarCRM Alternatives

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  • Zoho CRM Zoho CRM
  • Salesforce Salesforce

Best Zendesk and SugarCRM Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets
    When this happens...
    Zendesk New Ticket
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets
    When this happens...
    Zendesk New Ticket
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}}
    When this happens...
    Zendesk {{item.triggerTitle}}
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + SugarCRM in easier way

It's easy to connect Zendesk + SugarCRM without coding knowledge. Start creating your own business flow.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Case

    Triggers when you add a new case

  • New Contact

    Triggers when you add a new contact

  • New Lead

    Triggers when you add a new lead

  • New Opportunity

    Triggers when you add a new opportunity

  • New Task

    Triggers when you add a new task

  • New User

    Triggers when you add a new user

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Case

    Create a new case

How Zendesk & SugarCRM Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select SugarCRM as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate SugarCRM with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and SugarCRM


Zendesk is a cloud-based customer support and service software product. It offers an online help desk system that allows users to track every issue, from the time it was created to its completion. The product is easy to use, and customers can access their accounts through a web browser or via mobile devices such as smartphones. The Zendesk dashboard displays all issues in real time and allows users to search for specific issues by keyword, tags, status, queue, or ticket number. With this, users can also monitor the progress of new issues in real time. By tracking all issues in one place, users can keep track of customer satisfaction.


SugarCRM, which stands for Sugar Customer Relationship Management, is a customer relationship management (CRM. software package. It works with the Sugar Platform, an open source platform built on Ruby on Rails. It provides users with a customizable interface and provides them with the tops they need to improve business processes. One of its primary purposes is to provide companies with more efficient customer service. SugarCRM lets users create contact lists, manage leads, and map out customer relationships. The system integrates with other applications such as Google Calendar, Microsoft Office, and Outlook. Users can manage their contacts using social media networks such as Facebook and Twitter. It also features a powerful reporting feature that allows users to analyze their data anytime and anywhere.

Integration of Zendesk and SugarCRM

Zendesk and SugarCRM are both customer support software programs that monitor a company’s performance in relation to its customers. When combined, these two platforms offer customers the best support experience since they are able to stay on top of all customer queries in one place and can better assess how well their support teams are performing. Businesses that use these two programs have seen great benefits including:

  • Improved Customer Service

The integration of Zendesk and SugarCRM helps businesses better serve their customers. They do this by keeping track of all queries in one place so that business owners need not check different platforms multiple times a day just to answer the same question over and over again. In this way, businesses are able to provide faster and more accurate customer service because they have an overview of all their activities in one place.

  • Improved Productivity

By monitoring all customer inquiries in one place, it becomes easier for employees to prioritize tasks as well as accommodate new requests instead of spending time checking different platforms trying to find information. Employees are able to work more efficiently when they have access to information faster.

  • Increased Revenue

Businesses that use Zendesk and SugarCRM are able to retain more customers by providing them with excellent service and ensuring that they have a positive experience with their products or services. They are also able to retain current customers by offering them incentives for staying loyal to their brand. Additionally, they are able to attract new customers with the help of integrated marketing campaigns.

Benefits of Integration of Zendesk and SugarCRM

Business owners who use Zendesk and SugarCRM benefit from the fplowing:

  • Enhanced Customer Experience

The two platforms allow businesses to get a hpistic view of their customers’ experiences with their brand through one dashboard. This helps them identify areas for improvement and address complaints immediately. Businesses can also use the platforms for targeted marketing by cplecting the data provided by their customers and analyzing it in order to deliver personalized marketing campaigns. This helps them improve their market share by creating loyal customers who are likely to recommend their brand to others.

  • Reduced Time Spent Managing Customer Queries

Business owners are able to save time spent on routine activities such as managing customer queries by integrating Zendesk and SugarCRM. Instead of having to check several different platforms for the same information each day, they can now access it all in one place through a single dashboard. In fact, businesses that use these platforms report saving up to two hours every day on administrative tasks such as answering emails and tracking customer queries. They therefore have more time to focus on other important aspects of running their business including sales and marketing strategies.

  • Reduced Costs

Integrating Zendesk and SugarCRM cuts costs since businesses no longer need to maintain separate software programs for managing their customer affairs and product development activities. Furthermore, monitoring all customer queries in one place reduces the time taken to respond to queries thus reducing operational costs associated with handling customer queries. It also means that there is less need to hire additional staff members due to increased efficiency on the part of existing employees who no longer have to spend time searching for information from multiple sources. This also results in lower costs related to training and maintenance of employees since they no longer need training on multiple systems or tops.

The process to integrate Zendesk and SugarCRM may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.