Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
SMS By Connect is our own communication platform that enables you to send SMS/text messages to a group of contacts in one go. This comes in real handy for people who don't have the time to communicate with their team members individually.SMS By Connect Integrations
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It's easy to connect Zendesk + SMS By Connect without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Send an SMS message to Selected Contacts
According to Wikipedia, “Zendesk is a software as a service (SaaS. company based in San Francisco, California. It provides customer support software for businesses. Zendesk’s products are designed for use by companies that have several agents and/or employees who handle customer support queries. The company has offices in San Francisco, New York City, Austin and London.”
Further according to Wikipedia, “SMS By Connect is an enterprise mobile messaging spution. It was founded in 2000 in New York City. Its headquarters are in San Francisco, California. SMS By Connect is a cloud-based Platform-as-a-Service that enables businesses to send marketing messages, notifications, alerts and other information to consumers via mobile phones.”
Zendesk and SMS By Connect integration is for sending notification through SMS to the customers. Customers can also reply back to the message through SMS.
Customers can register their mobile number with the Zendesk portal so that they can receive SMS from the Zendesk.
The process to integrate Zendesk and SMS By Connect may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.