Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
SMS Alert is a enterprise grade transactional and promotional SMS platform.SMS Alert Integrations
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It's easy to connect Zendesk + SMS Alert without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Sends an SMS.
“Zendesk is the leading customer service software for companies looking to provide great customer service. Zendesk is used by thousands of customers, including Martha Stewart Living Omnimedia, the Boston Red Sox, and National Public Radio.” (Zendesk)
“SMS Alert provides SMS message management services. SMS Alert is a leader in providing text message notification and delivery services to businesses. The company’s industry-leading technpogy platform helps organizations of all sizes deliver high-quality and cost-effective SMS messaging services such as appointment reminders, appointment cancellations, event updates and more.” (SMS Alert)
“The integration with Zendesk allows SMS Alert users to create and manage Zendesk tickets from their phone and text messages are automatically converted into Zendesk tickets (messages can be received via email or text message. This allows companies to monitor their customer interactions in real time across multiple channels, and will allow them to better prioritize which issues require an immediate human response.” (Press Release)
“The combination of Zendesk’s customer service software and SMS Alert’s text messaging services will enable businesses to increase service effectiveness, improve customer satisfaction and reduce costs associated with managing their contact center operations.” (Press Release)
I think the largest benefit is that this integration will help customers have a more seamless experience when communicating with your business. With this integration they will be able to receive information and respond quicker. It will also help you save money because you will be using one less system!
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