Zendesk + Smartsheet Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Smartsheet

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Smartsheet

Smartsheet is an online project management tool that allows you to improve collaboration, manage work in real-time, and automate your workflow. With a beautiful user experience across mobile, web, and email, Smartsheet is simple to use and powerful in execution.

Smartsheet Integrations
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  • Google Sheets Google Sheets

Best Zendesk and Smartsheet Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets
    When this happens...
    Zendesk New Ticket
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets
    When this happens...
    Zendesk New Ticket
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

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    {{item.message}}
    When this happens...
    Zendesk {{item.triggerTitle}}
    Then do this...
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Connect Zendesk + Smartsheet in easier way

It's easy to connect Zendesk + Smartsheet without coding knowledge. Start creating your own business flow.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Attachment

    Triggers whenever a new attachment is added to a row.

  • New Comment

    Triggers every time a new comment is added.

  • New Row

    Triggers whenever a new row is added.

  • Updated Row

    Triggers every time a row is updated.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Add Attachment to Row

    Adds a file attachment to a row.

  • Add Row to Sheet

    Add a row to a sheet.

  • Copy Row

    Duplicates row to another sheet.

  • Copy Workspace

    Creates a copy of the specified Workspace.

  • Create Workspace

    Creates a Workspace.

  • Move Row

    Moves row to another sheet.

  • Send Row

    Send a row via email.

  • Share Sheet

    Share a sheet.

  • Share Workspace

    Share a workspace.

  • Update Row

    Refresh an existing row with new values. A row ID is required.

How Zendesk & Smartsheet Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Smartsheet as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Smartsheet with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Smartsheet

For this article’s purpose, I will focus on two major software-as-a-service (SaaS. products that are used in the business world as an example. The two products will be Zendesk and Smartsheet. This article will also discuss the benefits of integrating these two platforms to form a more efficient customer service process and platform.

Zendesk is a cloud-based customer service software provider that is used by companies of all sizes around the world to support their customers. It is a customizable top that allows companies to implement it into their system, allowing them to interact with their customers across all of their channels, such as email, phone, and social media. Zendesk offers several different apps to integrate into their platform as well. They offer apps for metrics, ticket management, social media, knowledge base management, and analytics. Zendesk can be used by businesses in B2B or B2C markets.

Smartsheet is a cloud-based project management platform that helps users stay organized and make informed decisions. It is a cplaborative task management top to organize information about projects. Smartsheet helps users manage tasks, deadlines, resources, and files in one place. It also provides dashboards and custom reports to help users visualize the data they have entered into Smartsheet. Users can track budgets and monitor progress using Smartsheet. There are over 8 million registered users in over 150 countries.

The integration of Zendesk and Smartsheet can be done in several ways. One way would be to integrate Zendesk into Smartsheet by creating a dashboard of all open tickets in Smartsheet linked to a specific project. This way, users would be able to have all of their open tickets on one page, in real time. It also allows users to see what other team members are working on and if they have completed any tasks. Another way is to have Zendesk create a knowledge base for each project that has been set up in Smartsheet. This way, if anyone has questions about the project, the answers can be stored on the knowledge base and can be accessed by anyone in Smartsheet. There could also be a third way in which there could be an interface where someone can log into Zendesk and see all of the projects they are working on listed as tabs on their screen. When the user clicks on the tab the project is listed in the Zendesk app and they can go into the ticketing section and then get access to all of the open tickets for that project.

There are several benefits of integrating these two platforms together. One benefit is that not only can the user retrieve all their information from one place, but they can also be more efficient. When you can view all of your open tickets from one page instead of having to search through different pages, you are saving time and energy which is beneficial when this process needs to be done multiple times per day. Another benefit of this integration is having access to all of your current projects at one time along with being able to track the tasks for each project. If there are multiple tasks for each project and each team member has multiple projects at once, it would be helpful if everything was accessible from one place so users would always know what tasks need to be completed next and what tasks have already been accomplished.

Overall, integrating Zendesk and Smartsheet will provide an effective customer service and project management method for businesses of any size and industry. It will allow companies to better serve their customers by having faster response rates because of fewer tickets going back and forth between departments. Also, it will help small businesses who do not have a large budget and cannot afford to hire multiple people for many different jobs because everything can be put into one place. It will also help prevent confusion about who is doing what and when they are doing it because everything is listed out on one page or in one document and everyone knows exactly what needs to be done and when it needs to be done by.

The process to integrate Zendesk and Smartsheet may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.