Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.Slack Integrations
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It's easy to connect Zendesk + Slack without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers upon creation of a new #channel.
Triggers when there is a mention of a username or highlight word in a public #channel.
Triggers whenever a new message is posted on the specified #channel of your choice.
Triggers whenever a message is posted to a specified #private-channel or multi-dm.
Triggers when you star a message.
Triggers whenever a new user joins Slack or a new account is created on Slack.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
A reminder is added for yourself or a teammate, like /remind slash command.
Creates a new channel.
A new message is posted to your chosen #channel.
Send a direct message to a user or yourself through the Slackbot.
A new message is posted to your chosen private channel.
Sets the topic on a specific channel.
Updates your Slack status to the specified text & emoji.
Zendesk is a customer service software that allows customers to get their support requests answered by agents and helps agents work efficiently. It was founded in Denmark in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour. Its headquarters are currently located in San Francisco.
Slack was founded in 2013 by Stewart Butterfield and Eric Costello. Its headquarters are located in San Francisco. It is a cloud-based team cplaboration top which allows users to communicate with each other via text, video, or audio messages. The app also allows users to share files and videos and to create channels for specific topics. Users can invite external members into the channels. Currently, Slack has around 8 million daily active users.
Slack integration with Zendesk allows easier communication between agents and clients. This integration makes it easy for clients to ask questions related to their issues without losing time. It also allows for fast responses from agents.
In addition, Zendesk’s integration with Slack also improves the productivity, the quality, and the efficiency of agents because they do not have to switch between apps for various tasks. It also enables agents to send multiple types of notifications to clients through Slack. The integration supports the use of Slackbot to allow contacts to submit tickets through Slack chat interface. In this case, the interaction between client and agent will be faster than before.
Integration of Zendesk and Slack is beneficial for both agents and clients because it allows better communication between them. It also helps improve productivity of agents since they do not have to switch between different apps for different tasks. In addition, the integration makes it possible to send different types of notification to clients through Slack via Slackbot.
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