Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
ShipStation is a web-based, multi-carrier shipping solution that is designed to save eCommerce retailers time and money on their order fulfillment process. With ShipStation you get access to a single set of powerful tools for managing your orders from creation through fulfillment—anywhere your business needs to ship.ShipStation Integrations
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Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers for each individual line item when a new order is created or imported.
Triggers for each individual line item when a new outbound shipping label is created for an order.
Triggers when a new Order is created or imported in ShipStation
Triggers when a new outbound shipping label is created for an order.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Marks an order as shipped without creating a label in ShipStation.
In this paper I will summarize the integration process of Zendesk and ShipStation. Zendesk is a customer service software company that provides help desk software, ticketing, live chat, support forums, and other tops to coordinate a company’s customer relationships. ShipStation allows companies to manage online orders from their website, without having to leave the platform. This is accomplished through APIs that are used to seamlessly integrate both systems.
This section will describe how Zendesk and ShipStation were integrated. The integration was done through an API that allowed Zendesk customers to access all of their orders managed by ShipStation from within the Zendesk platform. To do this, a developer created an app within Zendesk called Zendesk ShipShop. This app was downloaded by hundreds of customers in only two weeks after it was released. In this app, customers can select which orders they would like to view and how they would like to view them. For example, if a customer wanted to see only the orders that had been shipped, they could go into the app and filter by “shipped.” If a customer wanted to view all of their orders, they could go into the app and filter by “all.” The user could also sort the orders on the basis of how they were created. For example, if a customer wanted to see all of their orders that were created using the ShipStation API, they could filter by “API created.” A report could also be generated that would show what percentage of their orders were being shipped with tracking or not being shipped with tracking. This app gave customers the power to better understand how their orders were being processed and had many different applications in customer service management.
In conclusion, I believe that the integration between Zendesk and ShipStation has some great potential in the future. It also has many useful applications in customer service management. The integration has made it easy for customers to access their online orders from within the Zendesk platform without having to leave the platform. I believe that this shows how the two systems are capable of working together seamlessly. This has been a huge advantage for companies who have integrated these two systems.
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