Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Shiprocket is India's most used eCommerce logistics and shipping software solution.ShipRocket Integrations
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It's easy to connect Zendesk + ShipRocket without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new order is created.
Triggers when a new product is created.
Triggers when a new shipment is created.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates a new product.
Creates a custom order.
Zendesk is an online customer support software that helps companies provide better customer support. It is a web-based application that allows companies to create and manage their support tickets, handle inbound emails, and also allows agents to work from the system to respond to customer queries.
It helps companies interact with its customers and prospects more effectively, and it can be customized as per the needs of the business. This ensures that data is captured in a standardized manner that would otherwise be difficult to achieve.
Zendesk is ideal for handling both simple and complex questions. It can be used by small businesses with only one or two employees. All the information related to the customers is organized in a way that it becomes easy to access anything at any time.
ShipRocket is a shipping software that helps businesses ship their products through multiple carriers, including UPS, USPS, DHL, FedEx, and others. The ShipRocket API enables integrations with third parties, so that the shipping process can be streamlined.
A company will have to integrate Zendesk and ShipRocket together if it wants to improve its customer experience. The integration will allow users to track all orders in one place, while getting notifications when new orders are created or when there are any changes in existing shipments. This makes things easier for the company's staff.
Integrating Zendesk and ShipRocket will also help analyze data about the shipments for any patterns/behavior that might help improve the experience of customers and increase the number of repeat customers. It will also help identify problems in shipping and provide sputions to them. For example, the software might tell the company that most of its packages are getting delivered late, after which the company can contact ShipRocket or UPS or any other carrier to improve on this aspect.
One of the biggest benefits of integrating Zendesk and ShipRocket is that it allows companies to identify patterns in their operations and understand how they can improve these processes to enhance their customer experience.
The integration will also streamline the shipping process by helping the company handle all orders from one system, which means that staff won't need to switch between multiple systems to check on orders, track shipments, etc. Not only will this save time for the staff, but it will also ensure that orders are handled in a timely manner.
In conclusion, integrating Zendesk and ShipRocket together will help make things easier for businesses that want to focus on their main objective i.e. selling more products and services instead of managing all the details related to shipping products.
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