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Zendesk + ShipRocket Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and ShipRocket

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About ShipRocket

Shiprocket is India's most used eCommerce logistics and shipping software solution.

ShipRocket Integrations

Best Zendesk and ShipRocket Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + ShipRocket in easier way

It's easy to connect Zendesk + ShipRocket without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Order

    Triggers when a new order is created.

  • New Product

    Triggers when a new product is created.

  • New Shipment

    Triggers when a new shipment is created.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Add New Product

    Creates a new product.

  • Create Custom Order

    Creates a custom order.

How Zendesk & ShipRocket Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select ShipRocket as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate ShipRocket with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and ShipRocket

Zendesk?

Zendesk is an online customer support software that helps companies provide better customer support. It is a web-based application that allows companies to create and manage their support tickets, handle inbound emails, and also allows agents to work from the system to respond to customer queries.

It helps companies interact with its customers and prospects more effectively, and it can be customized as per the needs of the business. This ensures that data is captured in a standardized manner that would otherwise be difficult to achieve.

Zendesk is ideal for handling both simple and complex questions. It can be used by small businesses with only one or two employees. All the information related to the customers is organized in a way that it becomes easy to access anything at any time.

ShipRocket?

ShipRocket is a shipping software that helps businesses ship their products through multiple carriers, including UPS, USPS, DHL, FedEx, and others. The ShipRocket API enables integrations with third parties, so that the shipping process can be streamlined.

Integration of Zendesk and ShipRocket

A company will have to integrate Zendesk and ShipRocket together if it wants to improve its customer experience. The integration will allow users to track all orders in one place, while getting notifications when new orders are created or when there are any changes in existing shipments. This makes things easier for the company's staff.

Integrating Zendesk and ShipRocket will also help analyze data about the shipments for any patterns/behavior that might help improve the experience of customers and increase the number of repeat customers. It will also help identify problems in shipping and provide sputions to them. For example, the software might tell the company that most of its packages are getting delivered late, after which the company can contact ShipRocket or UPS or any other carrier to improve on this aspect.

Benefits of Integration of Zendesk and ShipRocket

One of the biggest benefits of integrating Zendesk and ShipRocket is that it allows companies to identify patterns in their operations and understand how they can improve these processes to enhance their customer experience.

The integration will also streamline the shipping process by helping the company handle all orders from one system, which means that staff won't need to switch between multiple systems to check on orders, track shipments, etc. Not only will this save time for the staff, but it will also ensure that orders are handled in a timely manner.

In conclusion, integrating Zendesk and ShipRocket together will help make things easier for businesses that want to focus on their main objective i.e. selling more products and services instead of managing all the details related to shipping products.

The process to integrate Zendesk and ShipRocket may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.