Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
shipcloud is the shipping service provider and represents a new generation in package shipping. A cloud-based service, it enables small and medium-sized online vendors to work easily and efficiently with all major shipping providers.Shipcloud Integrations
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It's easy to connect Zendesk + Shipcloud without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a status for a shipment has been reached.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Adding this action into your Connect will create a real shipment. To avoid being charged you can use your sandbox key for creating the connect and switch to the live api key once everything works fine.
Creates a new shipment quote.
Zendesk is a customer service platform for businesses to keep track of all their customer support requests and Shipcloud is a shipping software for e-commerce websites. Zendesk takes care of customers’ inquiries and Shipcloud helps in delivering orders to customers. These two platforms are integrated together so that the users of Zendesk can track the orders placed on their website through Shipcloud.
This integration is done in three different ways to allow seamless communication between the users of Zendesk and Shipcloud. They are as fplows:
There are various benefits for integrating these two platforms into one another. Some of them are as fplows:
· It enables better tracking of orders, thus eliminating any chances of error while making deliveries.
· It also saves time by cutting down on manual labor and paperwork. For example, while ordering something online, if there is a change in shipping address, then with this integration, all that needs to be done is to change the information in one place only i.e., in Shipcloud and Zendesk will update its records accordingly.
· It makes it easier for customers to contact the company if they have any problem regarding their order.
In conclusion, I think that this integration has been done very well with complete precision so that all orders can be tracked easily after their creation.
The process to integrate Zendesk and Shipcloud may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.