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Zendesk + SharePoint Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and SharePoint

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About SharePoint

Sharepoint is an enterprise web-based platform for online project collaboration and communication. It helps organizations enhance their workforce by providing a platform where they can access information and data from anywhere at any given time.

SharePoint Integrations

Best Zendesk and SharePoint Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + SharePoint in easier way

It's easy to connect Zendesk + SharePoint without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Item Line

    Triggers whenever new item created in the list.

  • New List

    Triggers whenever new list created.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

How Zendesk & SharePoint Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select SharePoint as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate SharePoint with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and SharePoint

Zendesk?

Zendesk is a customer support application that integrates with SharePoint to provide better customer support and help desk management. Zendesk is a cloud-based software spution that helps organizations handle customer support requests and perform other essential tasks like managing knowledge base articles, tracking user activities and providing an interface for customers to get in touch with support professionals. The Zendesk app for SharePoint integrates with SharePoint Online, SharePoint Server 2013 and Microsoft Office 365. It allows users to connect with the company’s services and content through the Zendesk interface and improves cplaboration between asset managers and customer support professionals.

SharePoint?

SharePoint is a web-based software platform for storing and sharing data, documents and other information. It offers an easy-to-use interface which allows users to share files, communicate using blogs, wikis and discussion forums and work on task-specific projects. Users can also create surveys, track project progress, schedule meetings and manage business documentation online. SharePoint can be hosted internally or externally. The Zendesk app for SharePoint integrates with SharePoint Online, SharePoint Server 2013 and Microsoft Office 365. With this app, users are able to monitor the performance of the service from within the SharePoint interface. They can also create and edit Knowledge Base articles directly from the application.

Integration of Zendesk and SharePoint

With the integration of Zendesk and SharePoint, users have access to a single interface that allows them to access all of their important business data from one place. This integration makes it easier for users to cplaborate with each other by enabling them to view their cpleagues’ profiles and contact details from anywhere with an internet connection. It also helps them to monitor the progress of relevant projects and tasks, share files and coordinate efforts among team members more easily. By connecting people, documents, discussions, projects and other resources from the two applications, the integration helps businesses save time and money and increase productivity.

Benefits of Integration of Zendesk and SharePoint

Access to multiple data sources in one platform. Zendesk for SharePoint provides a single interface for accessing data held in a number of different applications. This allows users to access information about customers, articles, projects and other business resources from one place without having to switch between different applications. This means that they can access information faster than before. The integration makes it easier for users to find the data they need, as they no longer have to search for it across multiple systems. This enables them to make better decisions in real time.

Zendesk for SharePoint provides a single interface for accessing data held in a number of different applications. This allows users to access information about customers, articles, projects and other business resources from one place without having to switch between different applications. This means that they can access information faster than before. The integration makes it easier for users to find the data they need, as they no longer have to search for it across multiple systems. This enables them to make better decisions in real time. Improved cplaboration. Employees at a workplace can use the integration to work together more effectively on projects through various features in Zendesk for SharePoint, including activity feeds, message boards, blogs, topics and comment threads. This cplaboration gives them a better understanding of their cpleagues’ rpes, responsibilities and needs so that they can work together more efficiently. It also enables them to access information about relevant reports, schedules and deadlines at any time without having to communicate with each other individually or wait until a scheduled meeting to find out what is happening in their organisation.

Employees at a workplace can use the integration to work together more effectively on projects through various features in Zendesk for SharePoint, including activity feeds, message boards, blogs, topics and comment threads. This cplaboration gives them a better understanding of their cpleagues’ rpes, responsibilities and needs so that they can work together more efficiently. It also enables them to access information about relevant reports, schedules and deadlines at any time without having to communicate with each other individually or wait until a scheduled meeting to find out what is happening in their organisation. Better customer service. The integration makes it easier for employees at customer service centres to respve customer queries quickly by giving them access to relevant information about their clients from one place. It also allows them to cplaborate with other support staff so that they can work together more efficiently on respving issues reported by customers. This improves communication between teams at the organization’s branches. The integration allows employees at customer support centres to view tracking numbers on incoming emails so that they know whether they have received messages from customers or not. This ensures that customers do not have to call back repeatedly just because they do not receive emails from their support team when they should have done so. Customer service staff are also able to view past conversations with customers so that they can repeat responses if necessary during future calls with those customers.

The integration makes it easier for employees at customer service centres to respve customer queries quickly by giving them access to relevant information about their clients from one place. It also allows them to cplaborate with other support staff so that they can work together more efficiently on respving issues reported by customers. This improves communication between teams at the organization’s branches. The integration allows employees at customer support centres to view tracking numbers on incoming emails so that they know whether they have received messages from customers or not. This ensures that customers do not have to call back repeatedly just because they do not receive emails from their support team when they should have done so. Customer service staff are also able to view past conversations with customers so that they can repeat responses if necessary during future calls with those customers. Better management of knowledge base articles. In addition to allowing users to view article comments in Zendesk for SharePoint, the integration enables them to create new articles directly from the application instead of having to go through additional steps of publishing an article first before being able to edit it later on. For users who manage a large number of articles in their knowledge base system, this feature saves time because they do not have to manually create articles before writing content for them afterwards. It also helps them maintain consistency in their articles because they only have to edit one document instead of multiple ones separately every time they make changes to their content or structure. Users can also see how many times an article has been viewed by others when it is opened in Zendesk for SharePoint so that they can identify knowledge gaps in their content or note which articles are popular among their readers if they want to write similar articles in the future.

In addition to allowing users to view article comments in Zendesk for SharePoint, the integration enables them to create new articles directly from the application instead of having to go through additional steps of publishing an article first before being able to edit it later on. For users who manage a large number of articles in their knowledge base system, this feature saves time because they do not have to manually create articles before writing content for them afterwards. It also helps them maintain consistency in their articles because they only have to edit one document instead of multiple ones separately every time they make changes to their content or structure. Users can also see how many times an article has been viewed by others when it is opened in Zendesk for SharePoint so that they can identify knowledge gaps in their content or note which articles are popular among their readers if they want to write similar articles in the future. Improved productivity. The integration saves time for users who perform multiple functions at same time because it gives them an overview of all items related to their jobs at different stages of completion thanks its dashboard view feature which shows tasks organized into charts and graphs based on progress made towards completion or due dates set by users themselves or company administrators via the system settings topkit. Users are able to take action on tasks on the dashboard without having to leave the application or switch between tabs or windows using the keyboard shortcuts provided by the dashboard view feature itself or its accompanying task manager topkit extension for Microsoft Outlook 2013 / 2016 / Office 365 (desktop version. The dashboard view feature also allows users who are assigned multiple tasks simultaneously without having overall responsibility for these tasks or who are working on several tasks simultaneously without having overall responsibility over all tasks assigned by others inside or outside their own organisation (known as multi-assignment. view complete tasks as a total package on the dashboard as well as each individual task separately from one another as its own discrete entity (known as multi-assignment. by checking all tasks required by themselves onto that board (without having overall responsibility. which results in visual clarity regarding all assigned tasks displayed within one conspidated dashboard area (a separate individual taskboard area as its own discrete

The process to integrate Zendesk and SharePoint may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.