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Zendesk + ServiceNow Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and ServiceNow

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About ServiceNow

ServiceNow is the only enterprise cloud platform that accelerates IT Service Management (ITSM) transformation. It gives organizations the agility and responsiveness they need to adapt in an increasingly digital world while giving IT departments the tools they require to be successful.

ServiceNow Integrations
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Best Zendesk and ServiceNow Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
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Connect Zendesk + ServiceNow in easier way

It's easy to connect Zendesk + ServiceNow without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Record

    Triggers when a new record is created.

  • Updated Record

    Triggers when a record is update.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Record

    Creates a new record in a table.

  • Update Record

    Update a old record in a table.

How Zendesk & ServiceNow Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select ServiceNow as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate ServiceNow with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and ServiceNow

Zendesk?

Zendesk is a customer support software that offers services and support to clients around the world. It offers a number of features such as email marketing, help desk management, and monitoring of social media. The software is offered in a variety of ways. There are options for companies to rent the software or purchase it outright. They also offer the ability to download documentation on how to use their software. One of the most important parts of Zendesk is that they provide 24/7 service to customers. When a user has a question, they can call or email their representatives and get assistance from them.

ServiceNow?

ServiceNow is an enterprise software used for IT operations management. It is often used by companies to manage their end-to-end lifecycle of IT services. Some of the features that it gives include IT service automation, self-service support, IT governance, and other things. It is also known for its ease of use. Many companies have come to rely on ServiceNow because of its simple functionality. It allows companies to monitor, automate, execute, and support their business operations. If there is an issue with IT operations, ServiceNow can be quickly accessed by the employee to fix the problem.

Integration of Zendesk and ServiceNow

When Zendesk and ServiceNow merge together, they are able to provide better support to their customers. Instead of having two separate software applications, they now have one app that has both functions in it. This makes it easier to manage customer service requests and any IT issues that may arise. Just like any other product, software needs to be updated regularly so that it can perform at its best. With the integration of these two programs into one app, updates can be done with ease and will be available faster than before. This helps businesses reduce costs since they don’t have to pay for two different software apps but instead just one. Having a single app means that users also have access to all the features of both programs in one place instead of having to go to two separate sites.

Benefits of Integration of Zendesk and ServiceNow

There are many benefits for integrating Zendesk with ServiceNow. The first benefit is cost reduction due to no need for two separate programs. The second benefit is reduced overhead costs which is also due to no need for two separate programs. The third benefit is increased efficiency because users only have access to one site instead of two. The fourth benefit is increased flexibility since users can choose between having either program and not having both. There are many more benefits when these two programs are integrated together but these are some of the more important ones.

In conclusion, merging Zendesk with ServiceNow greatly increases efficiency for companies who use either program or both. The reduced cost saves businesses money while the reduced overhead costs increase productivity because there are less things that need to be done when using this combination app. Integrating these sputions into one allows users to have more access to features in one place instead of having to go back and forth between two different websites.

The process to integrate Zendesk and ServiceNow may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.