Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Salesforce is the customer service platform with social-like capabilities. With Salesforce, companies can align their business processes and customer service strategies to fit their customers, employees and partners much better than before. Salesforce is a leading provider of social enterprise cloud computing solutions.Salesforce Integrations
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
Zendesk + Office 365Create Office 365 Events for every New Zendesk Ticket Read More...
It's easy to connect Zendesk + Salesforce without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers the moment a new account is created.
Triggers whenever a new case is created in your account.
Triggers upon the creation of a new contact.
Triggers upon the creation of a new event.
Triggers the moment there is a new lead in your account.
Triggers upon the creation of a new opportunity.
Triggers upon the creation of a new product.
Triggers when a record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is created.
Triggers whenever a new task is created in your account.
Triggers whenever the stage of an opportunity is changed.
Triggers when any record of the specified Salesforce object (ie. Contact, Lead, Opportunity, etc.) is updated.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Create a new contact.
Create a new custom object as per your choice.
Create a new event.
Create a new lead.
Create a new opportunity.
Creates a record.
Update an existing contact.
Modify an existing custom object (of the type you choose).
Updates a existing record.
Zendesk is an online customer service platform that allows users to create their own customer portal. The company was founded in the year 2007 and is based out of San Francisco. They claim to be the largest provider of cloud-based customer support and help desk software that is available in 26 languages. The company’s clientele includes organizations such as Toyota, Netflix, Intuit, Siemens, Adobe, and many more.
Salesforce is a cloud computing company based in San Francisco, California. The company was founded in the year 1999 by Marc Benioff and Parker Harris. The company specializes in customer relationship management (CRM), human resources management (HRM), sales force automation (SFA), enterprise resource planning (ERP), analytics, marketing automation, service cloud, social, mobile, and many more. Salesforce has its own app store called AppExchange. The company’s customers include BMW, Coca-Cpa, Dell, Dow Jones, General Electric, Hyundai Motor Group, LinkedIn, Oracle Corporation, SAP SE, Starbucks, Telefónica O2, Toyota Motor Corporation, Twitter, Verizon Communications, Walt Disney Company, Bloomberg L.P., and many more.
Zendesk is now offering a native integration with Salesforce allowing users to keep track of their sales data through their Customer Service platform. As per one of the company’s founders Mikkel Svane. “The integration with Salesforce helps companies manage their support and sales operations in one place”. The new update will allow for better and faster cplaboration between the two platforms. Users will be able to access their accounts on Zendesk seamlessly in their Salesforce account. You can also easily switch between your accounts on both the platforms and see your activity history on both the apps without logging into each account separately. In addition to this, users will also be able to see their historical data on both platforms together as well. You will be able to do so by just selecting a particular interaction or ticket on either platform.
With the introduction of this new integration, users will now be able to keep track of their sales data through their Customer Service platform. This will not only help them easily manage all their sales data but also keep track of all the customer interactions on both platforms. This will also allow for greater cplaboration between sales and customer service teams as they will be working from the same platform. By doing so, it will improve their communication between the two departments as well which will lead to better results for their organization.
With this new integration, users will now be able to keep track of their sales data through their Customer Service platform. This will not only help them easily manage all their sales data but also keep track of all the customer interactions on both platforms. This will also allow for greater cplaboration between sales and customer service teams as they will be working from the same platform. By doing so, it will improve their communication between the two departments as well which will lead to better results for their organization.
The process to integrate Zendesk and Salesforce may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.