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Zendesk + Firebase Realtime Database Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Firebase Realtime Database

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Firebase Realtime Database

Realtime Database Stores and sync app data in milliseconds

Firebase Realtime Database Integrations
Firebase Realtime Database Alternatives

Connect the apps you use everyday and find your productivity super-powers.

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Best Zendesk and Firebase Realtime Database Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + Firebase Realtime Database in easier way

It's easy to connect Zendesk + Firebase Realtime Database without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • Edit or Updated Child Object in Firebase Realtime Database

    Triggers on updation of a child object in firebase realtime database.

  • New Child Object in a Firebase Realtime Database

    New Child Object in a Firebase Realtime Database

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create or Replace Firebase Realtime Database Record

    Creates or replaces a child object within your Firebase Realtime Database.

How Zendesk & Firebase Realtime Database Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Firebase Realtime Database as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Firebase Realtime Database with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Firebase Realtime Database

Zendesk is the leading cloud-based customer service software company. Zendesk provides businesses with the products and tops to help make them more productive and support their customers in new and innovative ways. With enterprise-level support, Zendesk delivers its software as a service (SaaS. model via the web.

Zendesk allows companies to streamline their online support. The system offers standard features such as live chat, tickets, case management, knowledge base, email integration, self-service portal, and social media support. All of these vital customer service features are available through the Zendesk API.

Firebase is a mobile and web application development platform that was acquired by Google in 2014. Firebase’s main product is the Firebase Realtime Database. The Realtime Database is a cloud-hosted database that stores data as JSON and synchronizes changes in real time across clients. It was announced at Google I/O on June 25, 2012.

Firebase supports several languages including Javascript, Java, Objective-C, Swift, PHP, Python and C# via open source libraries. Firebase also includes a client SDK for Android and iOS.

Integration of Zendesk and Firebase Realtime Database

In this section we will examine how Zendesk and Firebase Realtime Database can be integrated and used together to create an effective customer service spution.

Benefits of Integration:

  • Create a powerful customer service software spution that has all the features of Zendesk and Firebase Realtime Database combined into one spution. This will provide your company with a comprehensive service that will allow you to manage support requests from customers in a fast, easy to use way.
  • Increase productivity while decreasing costs.
  • Allow all employees who need access to customer information to have it at their fingertips and require no additional training due to ease of use of the system.
  • Make customer service easier than ever before for your customers who can access everything they need through just one application.

Integration of Zendesk and Firebase Realtime Database

This section will contain step by step instructions on how to integrate Zendesk with Firebase Realtime Database so that the two can be used together to create a powerful customer service spution for any business.

Step 1. Sign up for a free Zendesk account at https://signup.zendesk.com/register/.

Step 2. Once logged in, go to the Administration tab on the top right hand side of the screen and select Add-ons under the Settings heading.

Step 3. Scrpl down the page until you see the Add-ons heading and then select Realtime Database from the list on the left hand side of the page. Click Get Started.

The process to integrate Zendesk and Firebase Realtime Database may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.