Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
PayPal is an online payment service that lets you send payments quickly and securely online using a credit card or bank account. It is the quicker, safer way to pay and get paid online, in stores and more.Paypal Integrations
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It's easy to connect Zendesk + Paypal without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers only in case of successfully completed payments.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Zendesk is a customer service software top that can be used by companies to offer customer support. It is a web-based platform that offers multiple channels of communication between a company and its customers. Through Zendesk, companies can handle customer queries and complaints, track the progress of their requests, and manage teams of customer service agents.
Paypal is an online payment company which allows users to make payments without sharing their financial information with the seller. It was founded in 1998 and was acquired by eBay in 2002. By 2009, Paypal had over 145 million accounts worldwide. It is headquartered in San Jose, California. Today, it offers its services in 190 markets and 25 currencies worldwide.
In 2011, Zendesk joined forces with PayPal to integrate the two platforms. This integration allowed Zendesk users to send money to their customer service team members directly from the Zendesk platform. The fplowing year, the integration was expanded to include three additional countries – Italy, Germany and France. Now, anyone using Zendesk can send money to his or her cpleagues using Paypal accounts.
Benefits of the integration include:
The ability of users to communicate through multiple channels; for example, email chat or phone calls. This allows them to receive answers to their queries faster. Customers are more likely to ask questions about products or services that they are interested in buying if they receive a response quickly and without having to wait for long periods of time.
Sending money to customer service agents is convenient and saves time as well as costs associated with processing payments. Customers do not have to provide personal financial information and can use the funds immediately after sending them over. This reduces the time it takes for the customer service agent to process payments on behalf of the company.
The integration allows users to pay customer service agents via PayPal without having to leave the platform they are using for support.
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