Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
OneSignal is a simple and smart service that send push notifications across all platforms. OneSignal features reliable delivery of millions of notifications, segmentation and targeting, automated delivery, localization, support for all major app development tools, and real time analytics.OneSignal Integrations
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It's easy to connect Zendesk + OneSignal without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when you have one or more new notifications created.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Add a new device in the app.
Sends a new push notification to one or more devices with advanced settings.
Send a simple push notification to all devices.
Zendesk is a web-based customer support software spution that helps organizations to build, deliver, and improve customer relationships. It is designed to handle multiple communication channels from email to social media, phone call, and can even be used for self-service support. It also offers an integrated knowledge base which can help users to find information on their own. OneSignal is an all-in-one push notification spution for mobile apps that helps in building a strong user engagement and retention.
OneSignal can easily integrate with Zendesk. This integration will help users of Zendesk to easily manage notifications as well as send targeted push notifications to the users of the app. The integration will provide users of Zendesk with full contrp over the push notifications sent through OneSignal. They can easily trigger the push notification manually or automatically whenever they are needed. They get real-time statistics on the push notifications sent through OneSignal which helps them to improve their app performance.
The integration will also provide benefits to users of OneSignal. OneSignal provides an API which enables users to access data from Zendesk in order to send personalized messages directly to the users of Zendesk. Users can easily extend the range of functionality available through Zendesk by integrating it with OneSignal.
To conclude, I would like to say that this integration will definitely make things easier for both the companies as well as the customers since now they will be able to enjoy a variety of features both from Zendesk and OneSignal.
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