Zendesk + Office 365 Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Office 365

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Office 365

Microsoft Office 365 is a complete suite of home and enterprise-grade applications like Excel, Outlook, Word, SharePoint, OneNote, OneDrive, and more. Microsoft Office 365 is offered in several plans to suit your personal and business needs.

Office 365 Integrations
Office 365 Alternatives

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Best Zendesk and Office 365 Integrations

  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets
    When this happens...
    Zendesk New Ticket
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets
    When this happens...
    Zendesk New Ticket
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

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    When this happens...
    Zendesk {{item.triggerTitle}}
    Then do this...
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Connect Zendesk + Office 365 in easier way

It's easy to connect Zendesk + Office 365 without coding knowledge. Start creating your own business flow.

  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Calendar

    Triggers once you add a new calendar.

  • New Contact

    Triggers when a new contact is added to your account

  • New Email

    Triggers when a new e-mail is received in your inbox.

  • New Event

    Triggers when a new event is created in your calendar.

  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Contact

    Creates a new contact.

  • Create Event

    Create an event in the calendar of your choice.

  • Send Email

    Send an email from your Outlook account.

How Zendesk & Office 365 Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Office 365 as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Office 365 with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Office 365


Zendesk is a Swedish company that provides customer support software. The Zendesk software is designed to support the needs of companies that offer products and services online, as well as those providing support for complex products and/or services. Zendesk provides a cloud-based platform used by small and medium-sized businesses that need help with customer support. It also provides business tops that are used by larger organizations to provide help and support via email, phone, and live chat; and it offers training and consulting to customers.

Office 365?

Office 365 is a cloud-based subscription suite of productivity tops from Microsoft. The service includes a wide range of applications including Skype for Business, Microsoft Teams, SharePoint, Exchange, Office Online, Microsoft Graph, and Microsoft Planner.

Integration of Zendesk and Office 365

Zendesk allows users to manage their incoming emails through the Microsoft Outlook client in the browser. This integration allows users to reply to email messages directly from Outlook. Zendesk also has an easy-to-use mobile app. With this app users can respond to and create tickets on the go. Users can also check the status of active and completed tickets from their mobile devices. There are more than 40 different integrations available between Zendesk and Microsoft products. These allow users to integrate their data with other business software they use on a daily basis. For example, you can integrate Zendesk with your CRM or Salesforce, so that all of your customer interactions and communications are in one place. Users can also integrate Zendesk with marketing automation tops like HubSpot to make sure they’re reaching the right customers at the right time.

Benefits of Integration of Zendesk and Office 365

Integrating Zendesk and Office 365 offers many benefits. One benefit is the ability to automate workflows between the two platforms. For example, if you receive an email that requires a lot of information from the customer, you could have Zendesk automatically send an email to the customer letting them know they’ll be contacted shortly by someone who needs that information. This saves your employees time, and increases the likelihood that your customers will receive a timely response from your business. Another benefit of integrating these platforms is that it will allow you to essentially turn any email you receive into a ticket. If you receive an email from a customer requesting information about one of your products, you can create a ticket out of that email and assign it to someone in your company who specializes in that particular product. That way the customer won’t have to wait around for you to write back. That person will get back to them almost immediately with all of the information they need. Another benefit of integrating these platforms is that it makes it easier for your team members to cplaborate together. They can work on the same tickets from a single platform, and share important files with each other through Microsoft Office Online or SharePoint Online. This lets your team be more efficient and productive while saving time and money for your business. The last major benefit of integrating Zendesk and Office 365 is that it allows you to increase sales and grow your business. If you’re able to reach customers faster, then they’re more likely to spend more money with you in the future. If you can help your sales team get back to customers quicker, then they’ll be able to generate more revenue for your business.

In conclusion, I believe that integrating Zendesk with Office 365 is very important for any company that wants to improve their customer satisfaction scores or increase sales. Implementing this system will reduce costs for both your business and your customers, increasing efficiency and making it easier for you to serve your customers better than ever before. Today’s customers expect fast responses from companies like yours, so if you want your business to be successful indefinitely, then integrating Zendesk with Office 365 is something you should seriously consider doing soon.

The process to integrate Zendesk and Office 365 may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.