Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Microsoft Office 365 is a complete suite of home and enterprise-grade applications like Excel, Outlook, Word, SharePoint, OneNote, OneDrive, and more. Microsoft Office 365 is offered in several plans to suit your personal and business needs.Office 365 Integrations
Zendesk + Office 365Create Office 365 Events for every New Zendesk Ticket Read More...
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
It's easy to connect Zendesk + Office 365 without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers once you add a new calendar.
Triggers when a new contact is added to your account
Triggers when a new e-mail is received in your inbox.
Triggers when a new event is created in your calendar.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates a new contact.
Create an event in the calendar of your choice.
Send an email from your Outlook account.
Zendesk is a Swedish company that provides customer support software. The Zendesk software is designed to support the needs of companies that offer products and services online, as well as those providing support for complex products and/or services. Zendesk provides a cloud-based platform used by small and medium-sized businesses that need help with customer support. It also provides business tops that are used by larger organizations to provide help and support via email, phone, and live chat; and it offers training and consulting to customers.
Office 365 is a cloud-based subscription suite of productivity tops from Microsoft. The service includes a wide range of applications including Skype for Business, Microsoft Teams, SharePoint, Exchange, Office Online, Microsoft Graph, and Microsoft Planner.
Zendesk allows users to manage their incoming emails through the Microsoft Outlook client in the browser. This integration allows users to reply to email messages directly from Outlook. Zendesk also has an easy-to-use mobile app. With this app users can respond to and create tickets on the go. Users can also check the status of active and completed tickets from their mobile devices. There are more than 40 different integrations available between Zendesk and Microsoft products. These allow users to integrate their data with other business software they use on a daily basis. For example, you can integrate Zendesk with your CRM or Salesforce, so that all of your customer interactions and communications are in one place. Users can also integrate Zendesk with marketing automation tops like HubSpot to make sure they’re reaching the right customers at the right time.
Integrating Zendesk and Office 365 offers many benefits. One benefit is the ability to automate workflows between the two platforms. For example, if you receive an email that requires a lot of information from the customer, you could have Zendesk automatically send an email to the customer letting them know they’ll be contacted shortly by someone who needs that information. This saves your employees time, and increases the likelihood that your customers will receive a timely response from your business. Another benefit of integrating these platforms is that it will allow you to essentially turn any email you receive into a ticket. If you receive an email from a customer requesting information about one of your products, you can create a ticket out of that email and assign it to someone in your company who specializes in that particular product. That way the customer won’t have to wait around for you to write back. That person will get back to them almost immediately with all of the information they need. Another benefit of integrating these platforms is that it makes it easier for your team members to cplaborate together. They can work on the same tickets from a single platform, and share important files with each other through Microsoft Office Online or SharePoint Online. This lets your team be more efficient and productive while saving time and money for your business. The last major benefit of integrating Zendesk and Office 365 is that it allows you to increase sales and grow your business. If you’re able to reach customers faster, then they’re more likely to spend more money with you in the future. If you can help your sales team get back to customers quicker, then they’ll be able to generate more revenue for your business.
In conclusion, I believe that integrating Zendesk with Office 365 is very important for any company that wants to improve their customer satisfaction scores or increase sales. Implementing this system will reduce costs for both your business and your customers, increasing efficiency and making it easier for you to serve your customers better than ever before. Today’s customers expect fast responses from companies like yours, so if you want your business to be successful indefinitely, then integrating Zendesk with Office 365 is something you should seriously consider doing soon.
The process to integrate Zendesk and Office 365 may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.