Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Nimble helps you build relationships everywhere you engage from your inbox to across the webNimble Integrations
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
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It's easy to connect Zendesk + Nimble without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when you add a new contact.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates a new contact.
Create a new task.
Zendesk is a software company based in San Francisco that develops cloud-based customer service software.
Zendesk was founded in Copenhagen, Denmark in 2007 by Mikkel Svane and Morten Primdahl.
The company has approximately 1,100 employees worldwide; of which 474 are based in the US.
Zendesk offers support for several languages including English, Spanish, German, French, Dutch, Italian, and Japanese. It also offers support for a variety of currencies.
Zendesk’s customer service platform allows companies to provide support via email, social media channels, phone calls, and live chats.
Companies can integrate Zendesk with third-party applications like Slack, Salesforce, Freshdesk, Google Analytics, Google Drive, Dropbox, GitHub, Twitter, Gmail, Facebook, and more in order to gather data and cplaborate with other teams within their organization.
Zendesk operates multiple offices throughout North America and Europe. It also has three regional headquarters located in San Francisco, Austin, and Dublin.
In July 2014, Zendesk announced the launch of Zendesk Message. The messaging platform is designed to work with Zendesk Support. It integrates with existing user account data and allows users to message customers from the Zendesk Support interface.
Zendesk Message was rpled out globally in 2015. It is now used by over 25000 organizations worldwide.
Nimble is a cloud-based customer service software company based in San Francisco that develops customer service software for businesses. It was founded in 2011 and has approximately 160 employees worldwide.
Nimble offers helpdesk support via email, phone calls, live chat, social media channels, and screen sharing.
The company’s products include Nimble Engage (helpdesk. and Nimble Chat (social support. Nimble Engage integrates with over 70 third-party business applications including Salesforce, Slack, Box, Adobe FormsCentral, etc. It provides real-time analytics to help organizations manage customer interactions across multiple channels. Moreover, it offers advanced functionality for recording calls from phone systems and APIs for integrating with third-party business applications.
Nimble Chat uses artificial intelligence to enable organizations to support their customers via messaging platforms like Facebook Messenger and Twitter Direct Messages. It works with every major channel including Facebook Messenger, LinkedIn, Twitter DM, Apple iMessage, Slack and more. Using an “Intelligent Agent” built into Nimble Chat, users can automate the creation of tickets for customers who contact them via the messaging platform. The agent can then notify humans when a ticket needs attention. This helps businesses respond to customers even faster than before. Additionally, Nimble Chat enables businesses to perform keyword searches within their chat logs so they can find information more quickly when responding to customer inquiries. Tickets created by Nimble Chat Customers are automatically linked to the relevant posts on social media channels such as Facebook or Twitter – which saves organizations time since they no longer have to search for these posts manually. In addition to this, customers can easily send tickets directly via a link on their social media post instead of having to navigate through multiple pages on the website itself.
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