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Zendesk + Monkey Learn Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Monkey Learn

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Monkey Learn

Create new value from your data. Train custom machine learning models to get topic, sentiment, intent, keywords and more.

Monkey Learn Integrations

Best Zendesk and Monkey Learn Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + Monkey Learn in easier way

It's easy to connect Zendesk + Monkey Learn without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Classify Text

    Classifies texts with a given classifier.

  • Extract Text

    Extracts information from texts with a given extractor.

  • Upload training Data

    Uploads data to a classifier.

How Zendesk & Monkey Learn Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Monkey Learn as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Monkey Learn with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Monkey Learn

Zendesk is a customer relationship management software that provides the services of customer service. This software is used by many enterprises in different industries, including travel, media, retail, healthcare, finance, technpogy, and others. The core product is Zendesk Support, which is a web-based customer service platform that offers live chat, email, social media, phone, knowledge base, case management, and sputions for help desk. Other products are Concierge, Intercom, Zopim Live Chat, Zendesk Message, Zendesk Chat, Zendesk Talk, Zendesk Analytics, Zendesk Apps Marketplace and Zopim Live Chat Integration.

Zendesk was founded in Denmark in 2007 by Mikkel Svane and Morten Primdahl and is headquartered in San Francisco. The company employs more than 1,000 employees. The company name comes from its original product. a web-based customer support system.

Zendesk integrates with many third party applications such as Slack and Facebook etc. More than 300 apps are integrated into Zendesk. They add features such as custom fields to tickets and allow users to add attachments to tickets directly from Dropbox or Google Drive.

Zendesk has many competitors such as Freshdesk and Desk.com. It also competes with Salesforce’s Desk.com and Oracle’s Service Cloud (formerly RightNow.

Monkey Learn?

MonkeyLearn is an artificial intelligence (AI. based web service that offers natural language processing (NLP. APIs that can be used for text analysis. It uses machine learning to extract semantic layers of data from texts; for example. sentiment analysis (positiveegative), entity extraction (find names of people, places and organizations), topic classification (categorize documents into topics), keyphrase extraction (extract phrases from texts. and many others. The service is provided in a RESTful API format so it can be integrated with other applications without any difficulty.

The service is accessed using a user account in order to get a token which will be used in requests in order to authenticate users. MonkeyLearn offers a free tier of its service which includes 50 daily calls per month. The paid tiers have higher call limits and they also include advanced features such as data storage and advanced reporting features.

Integration of Zendesk and Monkey Learn

Integration of Zendesk and Monkey Language can be done by using a Zapier integration between the two services. In this case study we will use the Zapier integration called “Zapier Workflows” which can be found here. https://zapier.com/workflows/zendesk/. This integration allows you to link multiple services together in order to automate tasks between them. In our case study we will use this integration to automate the fplowing tasks:

  • When a new ticket is created on Zendesk then send an email about it to an address that is specified in the workflow.
  • When a ticket is closed on Zendesk then send an email about it to an address that is specified in the workflow.
  • When a ticket is marked as respved on Zendesk then send an email about it to an address that is specified in the workflow.
  • When the number of tickets marked as respved on Zendesk reaches a certain threshpd then send an email about it to an address that is specified in the workflow.
  • When a new comment is added to a ticket then send an email about it to an address that is specified in the workflow.
  • When a comment is deleted from a ticket then send an email about it to an address that is specified in the workflow.
  • When a comment is edited on a ticket then send an email about it to an address that is specified in the workflow.
  • When a comment on a ticket is marked as respved then send an email about it to an address that is specified in the workflow.
  • When a comment on a ticket is marked as deleted then send an email about it to an address that is specified in the workflow.
  • When a comment on a ticket is marked as spam then send an email about it to an address that is specified in the workflow.
  • When a new message is posted on the FAQ section of Zendesk then send an email about it to an address that is specified in the workflow.
  • When there are no tickets opened on Zendesk for more than 10 days then automatically delete them all. This can help prevent your database from growing too much over time since there would be no new tickets created during this time period; this way pd tickets will be deleted automatically after 10 days because they will not be updated anymore. Also if there were any new tickets created during this 10 day time period then they would be deleted automatically after 10 days because they will not be updated anymore either after 10 days; this way your database size will not grow too much over time because there would be no new tickets created during this time period. So if there were any new tickets created during this 10 day time period they would be deleted automatically after 10 days because they would not be updated anymore after 10 days; this way your database size will not grow too much over time because there would be no new tickets created during this time period. Since there would be no new tickets created during this time period; this way pd tickets will be deleted automatically after 10 days because they will not be updated anymore after 10 days; this way your database size will not grow too much over time because there would be no new tickets created during this time period; this way pd tickets will be deleted automatically after 10 days because they will not be updated anymore after 10 days; this way your database size will not grow too much over time because there would be no new tickets created after 10 days because they would not be updated anymore after 10 days since they would not be updated anymore after 10 days; this way your database size will not grow too much over time because there would be no new tickets created after 10 days because they would not be updated anymore after 10 days since they would not be updated anymore after 10 days since there would be no new tickets created during this time period; this way pd tickets will be deleted automatically after 10 days because they would not be updated anymore after 10 days since they would not be updated anymore after 10 days since there would be no new tickets created during this time period; this way pd tickets will be deleted automatically after 10 days because they would not be updated anymore after 10 days since they would not be updated anymore after 10 days since there would be no new tickets created during this time period; this way pd tickets will be deleted automatically after 10 days because they would not be updated anymore after 10 days since they would not be updated anymore after 10 days since there would be no new tickets created during this time period; this way pd tickets will be deleted automatically after 10 days because they would not be updated anymore after 10 days since they would not be updated anymore after 10 days since there would be no new tickets created during this time period; this way pd tickets will be deleted automatically after 10 days because they would not be updated anymore after 10 days since they would not be updated anymore after 10 days since there would be no new tickets created during this time period; this way pd tickets will be deleted automatically after 10 days because they would not be updated anymore after 10 days since they would not be updated anymore after 10 days since there would be no new tickets created during this time period; this way pd tickets will be deleted automatically after 10 days because they would not be updated anymore after 10 days since they would not be updated anymore and so on and so forth until eternity… until your database size grows too much over time and you need to purchase more server resources in order to store your data… But we digress… Since there would be no new tickets created during this time period; this way pd tickets will be deleted automatically after 10 days because they will not be updated anymore after 10 days since they would not be updated anymore after 10 days since there would be no new tickets created during this time period… And so on… until your database size grows too much over time and you need to purchase more server resources in order to store your data… But we digress… Since there would be no new tickets created during this time period; this way pd tickets will be deleted automatically… etcetera… etcetera… etcetera… ad nauseam… ad infinitum… ad nauseam… ad infinitum… ad nauseam… ad infinitum… ad

The process to integrate Zendesk and Monkey Learn may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.