Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Create new value from your data. Train custom machine learning models to get topic, sentiment, intent, keywords and more.Monkey Learn Integrations
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Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Classifies texts with a given classifier.
Extracts information from texts with a given extractor.
Uploads data to a classifier.
Zendesk is a customer relationship management software that provides the services of customer service. This software is used by many enterprises in different industries, including travel, media, retail, healthcare, finance, technpogy, and others. The core product is Zendesk Support, which is a web-based customer service platform that offers live chat, email, social media, phone, knowledge base, case management, and sputions for help desk. Other products are Concierge, Intercom, Zopim Live Chat, Zendesk Message, Zendesk Chat, Zendesk Talk, Zendesk Analytics, Zendesk Apps Marketplace and Zopim Live Chat Integration.
Zendesk was founded in Denmark in 2007 by Mikkel Svane and Morten Primdahl and is headquartered in San Francisco. The company employs more than 1,000 employees. The company name comes from its original product. a web-based customer support system.
Zendesk integrates with many third party applications such as Slack and Facebook etc. More than 300 apps are integrated into Zendesk. They add features such as custom fields to tickets and allow users to add attachments to tickets directly from Dropbox or Google Drive.
Zendesk has many competitors such as Freshdesk and Desk.com. It also competes with Salesforce’s Desk.com and Oracle’s Service Cloud (formerly RightNow.
MonkeyLearn is an artificial intelligence (AI. based web service that offers natural language processing (NLP. APIs that can be used for text analysis. It uses machine learning to extract semantic layers of data from texts; for example. sentiment analysis (positiveegative), entity extraction (find names of people, places and organizations), topic classification (categorize documents into topics), keyphrase extraction (extract phrases from texts. and many others. The service is provided in a RESTful API format so it can be integrated with other applications without any difficulty.
The service is accessed using a user account in order to get a token which will be used in requests in order to authenticate users. MonkeyLearn offers a free tier of its service which includes 50 daily calls per month. The paid tiers have higher call limits and they also include advanced features such as data storage and advanced reporting features.
Integration of Zendesk and Monkey Language can be done by using a Zapier integration between the two services. In this case study we will use the Zapier integration called “Zapier Workflows” which can be found here. https://zapier.com/workflows/zendesk/. This integration allows you to link multiple services together in order to automate tasks between them. In our case study we will use this integration to automate the fplowing tasks:
The process to integrate Zendesk and Monkey Learn may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.