Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Microsoft Dynamics 365 Business Central is a cloud-based, all-in-one business management solution designed for small to medium-sized businesses. It helps businesses make informed decisions with connected data across accounting, sales, purchasing, inventory, and customer transactions.Microsoft Dynamics 365 Business Central Integrations
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It's easy to connect Zendesk + Microsoft Dynamics 365 Business Central without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Trigger when New Chart Of Account created.
Trigger when a customer updated.
Trigger when any sales order updated.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates an item.
Creates a new order line item.
Updates an item.
According to Business Insider, Zendesk is the most popular customer service software and Microsoft Dynamics 365 Business Central is one of the most popular enterprise resource planning software. Both are well-known as top companies in their industry. The integration of Microsoft Dynamics 365 Business Central and Zendesk can be a great idea.
Zendesk is an enterprise cloud-based customer support platform. It was founded by Mikkel Svane and a Danish entrepreneur, Claus Futtrup, who are both brothers. Zendesk was established in 2007 in Copenhagen, Denmark. Originally, it was called Zendec and then was renamed to Zendesk. Zendesk was founded with the intention of creating a new customer service software that would make the customer experience easier and more effective. Today, Zendesk serves customers globally through its help desk software and customer service management sputions (CMMS. Its products are available in over 30 languages for staff in more than 120 countries.
Microsoft Dynamics 365 Business Central is an integrated ERP and CRM spution that can help you manage your entire business process from sales and marketing to finance and human resources. It’s meant for small businesses with up to 2,000 employees.
Integrating Zendesk and Microsoft Dynamics 365 Business Central is a great idea because it will allow users to use Microsoft Dynamics 365 Business Central as a component within the Zendesk application. This will allow users to manage both platforms through one interface instead of logging into two separate interfaces. They will be able to access the full range of features on both platforms. It also allows users to have the best of both worlds as they can utilize the advanced features of Microsoft Dynamics 365 Business Central while still having a low cost customer support software.
The integration of Zendesk and Microsoft Dynamics 365 Business Central provides many benefits to users including but not limited to:
With the integration of Zendesk and Microsoft Dynamics 365 Business Central, users will have an intuitive interface that makes it easy to navigate through different features and functions. It also saves time since there is no need to access multiple systems. This gives users higher efficiency and less stress while using customer support software.
With the integration of Zendesk and Microsoft Dynamics 365 Business Central, there is flexibility as users can customize the system according to their needs. Users can choose their preferred sputions and workflows with this integration. Moreover, users can integrate Zendesk to other apps such as G Suite, Salesforce, or Jira. For instance, if a user wants their interactions to be sent to Jira instead of email after making a ticket, they can do it easily with this integration. This makes interaction flexibility for the users.
With the use of Microsoft Dynamics 365 Business Central, users will have access to advanced features that they could not get with other customer support software like providing insights about customers into the future by using predictive analytics. They will also be able to create formulas for calculating sales taxes on different products as well as determining employee commissions based on sales made by each individual team member. These advanced features make it easier for users to analyze data and make better decisions in their business. With this integration, they can also create dashboards that display key information at a glance such as revenue generated month over month or revenues generated by each individual team member. This way, users can get the information they want in a fast and efficient manner.
The process to integrate Zendesk and Microsoft Dynamics 365 Business Central may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.