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Zendesk + Microsoft Dynamics 365 Business Central Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Microsoft Dynamics 365 Business Central

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Microsoft Dynamics 365 Business Central

Microsoft Dynamics 365 Business Central is a cloud-based, all-in-one business management solution designed for small to medium-sized businesses. It helps businesses make informed decisions with connected data across accounting, sales, purchasing, inventory, and customer transactions.

Microsoft Dynamics 365 Business Central Integrations

Best Zendesk and Microsoft Dynamics 365 Business Central Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + Microsoft Dynamics 365 Business Central in easier way

It's easy to connect Zendesk + Microsoft Dynamics 365 Business Central without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Account

    Trigger when New Chart Of Account created.

  • New Company

  • New Customer

  • New Customer Sale

  • New Employee

  • New Sales Invoice

  • New Sales Order

  • New Vendor

  • Updated Customer

    Trigger when a customer updated.

  • Updated Sales Order

    Trigger when any sales order updated.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create Customer

  • Create Employee

  • Create Item

    Creates an item.

  • Create Order Line Item

    Creates a new order line item.

  • Create Sales Invoice

  • Create Sales Order

  • Create Vendor

  • Update Item

    Updates an item.

How Zendesk & Microsoft Dynamics 365 Business Central Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Microsoft Dynamics 365 Business Central as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Microsoft Dynamics 365 Business Central with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Microsoft Dynamics 365 Business Central

According to Business Insider, Zendesk is the most popular customer service software and Microsoft Dynamics 365 Business Central is one of the most popular enterprise resource planning software. Both are well-known as top companies in their industry. The integration of Microsoft Dynamics 365 Business Central and Zendesk can be a great idea.

Zendesk?

Zendesk is an enterprise cloud-based customer support platform. It was founded by Mikkel Svane and a Danish entrepreneur, Claus Futtrup, who are both brothers. Zendesk was established in 2007 in Copenhagen, Denmark. Originally, it was called Zendec and then was renamed to Zendesk. Zendesk was founded with the intention of creating a new customer service software that would make the customer experience easier and more effective. Today, Zendesk serves customers globally through its help desk software and customer service management sputions (CMMS. Its products are available in over 30 languages for staff in more than 120 countries.

Microsoft Dynamics 365 Business Central?

Microsoft Dynamics 365 Business Central is an integrated ERP and CRM spution that can help you manage your entire business process from sales and marketing to finance and human resources. It’s meant for small businesses with up to 2,000 employees.

Integration of Zendesk and Microsoft Dynamics 365 Business Central

Integrating Zendesk and Microsoft Dynamics 365 Business Central is a great idea because it will allow users to use Microsoft Dynamics 365 Business Central as a component within the Zendesk application. This will allow users to manage both platforms through one interface instead of logging into two separate interfaces. They will be able to access the full range of features on both platforms. It also allows users to have the best of both worlds as they can utilize the advanced features of Microsoft Dynamics 365 Business Central while still having a low cost customer support software.

Benefits of Integration of Zendesk and Microsoft Dynamics 365 Business Central

The integration of Zendesk and Microsoft Dynamics 365 Business Central provides many benefits to users including but not limited to:

  • Intuitive Interface

With the integration of Zendesk and Microsoft Dynamics 365 Business Central, users will have an intuitive interface that makes it easy to navigate through different features and functions. It also saves time since there is no need to access multiple systems. This gives users higher efficiency and less stress while using customer support software.

  • Flexibility

With the integration of Zendesk and Microsoft Dynamics 365 Business Central, there is flexibility as users can customize the system according to their needs. Users can choose their preferred sputions and workflows with this integration. Moreover, users can integrate Zendesk to other apps such as G Suite, Salesforce, or Jira. For instance, if a user wants their interactions to be sent to Jira instead of email after making a ticket, they can do it easily with this integration. This makes interaction flexibility for the users.

  • Advanced Features

With the use of Microsoft Dynamics 365 Business Central, users will have access to advanced features that they could not get with other customer support software like providing insights about customers into the future by using predictive analytics. They will also be able to create formulas for calculating sales taxes on different products as well as determining employee commissions based on sales made by each individual team member. These advanced features make it easier for users to analyze data and make better decisions in their business. With this integration, they can also create dashboards that display key information at a glance such as revenue generated month over month or revenues generated by each individual team member. This way, users can get the information they want in a fast and efficient manner.

The process to integrate Zendesk and Microsoft Dynamics 365 Business Central may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.