Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Monitor any keyword in real-time and receive filtered, organized and prioritized informationMention Integrations
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It's easy to connect Zendesk + Mention without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new alert is added.
Triggers when a new mention comes through for the specified alert
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Creates a new alert
Zendesk is a customer service platform that helps organizations to deliver outstanding support to their customers. It is used by several companies for managing their customer support. Zendesk has also developed the Mention app which is used by its customers to monitor their brand mentions on the Internet.
Zendesk acquired Mention for $30 million in 2015. Since then, Zendesk and Mention have been working together to provide the best possible experience to the companies using both platforms.
Now let’s look at how they are integrated:
Mention’s software can pull data from different sources such as Twitter, Instagram, Facebook, Google+, etc. Using this data, it can automatically build a list of mentions of your brand. You can add these mentions manually, and you can manage them. You can also view important information such as who posted the mention, what site or social media platform they posted the mention on and when it was posted. This information is useful in monitoring your brand mentions and engaging your customers.
Mention’s software can also integrate with Zendesk’s software. This integration makes it easy for Zendesk users to keep track of their social media reputation. The tracking feature in the Mention app helps identify any changes in the number of mentions of your brand. It also shows you the most influential users on different social media platforms such as Facebook, Twitter, etc. You can use this information to reach out to your customers and engage them. This integration also allows you to easily sort through all your social media mentions and organize them based on certain criteria. This makes it easy for you to respond to customer issues or complaints quickly.
Zendesk’s support software integrates with Mention’s monitoring software effectively. If you are planning to use either of these two products, we recommend that you use both. This will help you perform social media monitoring on your brand efficiently.
The process to integrate Zendesk and Mention may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.