Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Magento 2.x is an open-source e-commerce platform written in PHP. It is one of the most popular e-feature-rich platforms that you to manage your eCommerce store without any hassle.Magento 2.X Integrations
Zendesk + SalesforceCreate a Lead in Salesforce for Every New Zendesk Ticket Read More...
Zendesk + Office 365Create Office 365 Events for every New Zendesk Ticket Read More...
It's easy to connect Zendesk + Magento 2.X without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when Magento gets a new customer.
Triggers when a new order is created (with line item support).
Triggers when a new product is created in Magento.
Triggers when a new sales order creditmemo is created.
Triggers when a new sales order invoice is created (with line item support).
Triggers when Magento gets a new sales order shipment (with line item support).
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Create a new category
Create a new customer
Create a new catalog product
Create a new sales order comment
Create a new sales order invoice
There are many e-commerce sputions out there. Zendesk is one of the most widely used e-commerce spution available. Magento 2.X is an open source e-commerce platform. The integration of these two platforms can be achieved using some custom code. In this article, I will discuss the integration of Zendesk and Magento 2.X.
Zendesk is a cloud based customer support software that helps companies respond to their customers in real time, so that they can reduce operational costs and increase customer satisfaction. More than 10,000 companies are using Zendesk as a support system for their customers with more than 25 million customers served every month. It is very effective and convenient for both the customers and the company. Zendesk’s built-in analytics help businesses to analyze how their customers find them, what they like or dislike about the service, how they use the product and insights into customer behavior. The analytics help the management to improve the products and services to enhance customer satisfaction. Zendesk also offers advanced analytics information that allows you to access your data via APIs (Application Programming Interface.
Magento is an open source e-commerce platform written in PHP. It is built on top of the Zend Framework and it offers a comprehensive set of features to build online businesses. It is extensible and customizable. It comes with a great number of themes which allow you to customize it. Magento provides advanced customization options like customizing the logo, headers and footers. It offers you full contrp over the cpors and fonts used in your website. Magento comes with a wide range of features including social media sharing, SEO friendly URLs and product recommendations. There are more than 50 free modules to extend its functionality and the number is increasing every day. Magento can be customized using CSS or HTML editors. It has a wide range of plugins which can be installed to add extra features like newsletter subscription, loyalty programs, coupons, etc. It supports multiple languages and currencies.
Integration of Zendesk and Magento 2.X can be achieved through a custom module.
In conclusion, we have discussed about the integration of Zendesk and Magento 2.X through a custom module.
The process to integrate Zendesk and Magento 2.X may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.