Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
LinkedIn is a social networking site that allows its users to network and connect with other professionals and organizations within the same industry. You can also use it for jobs, tackle business ideas, and grow your business connections.LinkedIn Integrations
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Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
A new update is created for your company page.
A status update sharing some content is posted.
Zendesk is a cloud-based customer service and ticketing software as a service (SaaS. company based in San Francisco. It serves 600,000 businesses and more than 100 million people rely on Zendesk for support and service. The company offers enterprise sputions for companies of all sizes.
LinkedIn is a social networking site for people in professional occupations. Using Facebook-like features, users can post status updates and photos, engage in networking, and receive job recommendations. LinkedIn also allows users to create résumés and upload them anywhere that accepts the formats.
LinkedIn will integrate Zendesk’s customer service platform into the LinkedIn Help A Business section. This will be a new way for LinkedIn users to search for companies and contact them directly for customer service assistance.
LinkedIn bought Zendesk in December 2016 for $2.5 billion. Both companies are known for their customer service platforms which connect customers with businesses. These two platforms have nearly the same goal. help businesses strengthen relationships with their customers by improving customer experience.
By combining Zendesk’s software with LinkedIn’s network, customers will work with professionals who are better equipped to help them with their issues. For example, professional trainers can be identified on LinkedIn so that they can be contacted regarding fitness instructions or nutritional advice. In the case of small business owners, these professionals can be found through reviews, ratings, and recommendations in one place. As a result, customers can be matched up with experts who are better suited to address their needs.
The integration of Zendesk and LinkedIn offers new ways to find professionals who are skilled at helping customers. Through this product integration, LinkedIn users will now have access to hundreds of thousands of businesses that can be matched up to their needs based on professional qualifications.
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