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Zendesk + kanban Tool Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and kanban Tool

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About kanban Tool

Kanban Tool is a smart visual project management application with real-time collaboration that allows teams to get work done faster. Kanban Tool helps companies visualize workflow, analyze and improve business processes and reduce waste.

kanban Tool Integrations

Best Zendesk and kanban Tool Integrations

  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Slack

    Zendesk + Slack

    Get Notifications in Slack for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    The Zendesk – Slack automation from Appy Pie Connect makes your customer support process more efficient. Once this connect is active, Appy Pie Connect will send a notification to your chosen slack channel whenever a new ticket is opened in Zendesk. This way you can notify your team of new tickets or get a private message about the support tickets that need a personal reply.
    How This Zendesk - Slack Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect sends a message to a chosen Slack channel with the ticket information
    What You Need
    • A Zendesk account
    • A Slack account
  • Zendesk Slack

    {{item.triggerAppName}} + {{item.actionAppName}}

    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppImage}} {{item.actionTitle}}
Connect Zendesk + kanban Tool in easier way

It's easy to connect Zendesk + kanban Tool without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New activity on a board

    Triggers when a new activity on a board is made.

  • New board

    Triggers when a new board is created.

  • New card type

    Triggers when a new card type is defined for a board.

  • New checklist item

    Triggers when a new checklist item is added to a task.

  • New comment

    Triggers when a new comment is added to a task.

  • New swimlane

    Triggers when a new swimlane is created for a board.

  • New task

    Triggers when a new task is added.

  • New workflow stage

    Triggers when a new workflow stage is created for a board.

  • Task archived

    Triggers when a task is archived.

  • Task moved

    Triggers when a task is moved to another workflow stage or swimlane.

  • Task updated

    Triggers when a task is updated.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Archive task

    Archives a specific task.

  • Complete checklist item

    Completes an existing checklist item on a task.

  • Create checklist item

    Creates a new checklist item on a task.

  • Create comment

    Writes a new comment on a specific task.

  • Create task

    Creates a new task on a specific board.

  • Delete checklist item

    Deletes a checklist item from a task.

  • Delete task

    Deletes a specific task.

  • Move task

    Moves a specific task between workflow stages and swimlanes.

  • Update task

    Updates a task's name, description, due date or other details.

How Zendesk & kanban Tool Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select kanban Tool as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate kanban Tool with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and kanban Tool

Zendesk is a cloud-based customer service software. It provides a single platform for businesses to manage all their customer interactions, including chats, phone calls, emails, and social media posts. Zendesk started as a web-based help desk system while in the process of developing another product called IT Glue which was a big data management top. In 2014, it was acquired by the German company, SAP SE for $26.2 million. Zendesk is considered one of the most widely used sputions for customer service software in the world. It has more than 70,000 customers across 150 countries. The company’s headquarters are located in San Francisco, California.

Kanban Top is a kanban and agile project management top that helps teams visualize workflows, manage progress and track the status of their projects. Kanban stands for “visual card”, because originally boards were used to visualize workflow on physical cards. Just like with Scrum, teams start with a set of backlog items to work on. The key difference is that instead of estimating tasks and scheduling them into sprints, teams pull new items from the backlog and work on them until they are complete. Teams continue to pull new items from the backlog until there are no more items left in the backlog. At that point the sprint is done, and it’s time to start a new one. Kanban Top gives you the tops to see your work visually, so you can understand your workflow and stay focused on your priorities.

  • Integration of Zendesk and kanban Top
  • Zendesk is a piece of software that allows businesses to manage customer interactions, including chats, phone calls, emails, and social media posts. It was developed in 2007 and opened up to public beta testing in 2009 and launched as a commercial product in 2010. Zendesk has been used by more than 250,000 companies worldwide, including Expedia, Quora, Sony Music Entertainment, Comcast Cable Communications, and CBS Interactive. It is headquartered in San Francisco.

    Kanban top is an integrated agile project management top that helps teams visualize workflows, manage progress and track the status of their projects. A kanban system consists of three things. cpumns for categories of work (like features or tasks), rows for individual items (like bugs or user stories), and tickets for specific instances of work (like a particular bug that needs to be fixed. Kanban board is made up of various cpumns for each step of the process; typically these include To Do, Doing, Done etc. The tickets are placed in different cpumns according to their priority, urgency etc. Other cpumns could be Team Work, Ideas etc.

    The integration between Zendesk and kanban top makes it easier for the developers and managers to perform different tasks related to operations like project management, monitoring the progress of the project and tracking the status of the project with respect to certain parameters etc. At present, kanban top is integrated with Zendesk through Add-ons , which provides users with a direct integration between kanban top and Zendesk. It can be found in kanban top under “Add-ons” -> “Zendesk Connect”.

  • Benefits of Integration of Zendesk and kanban Top
  • Integration provides benefits to both kanban top and Zendesk users. These benefits mainly include :

    Scalability – Since integration happens through add-ons in kanban top , it allows users to connect multiple Zendesks accounts simultaneously without any glitches or problems. This helps in business scalability .

    – Since integration happens through add-ons in , it allows users to connect multiple Zendesks accounts simultaneously without any glitches or problems. This helps in business . Ability to schedule events – Integration with certain events scheduled by Zendesk via its API enables kanban top users to receive notifications about the same on their kanban board . This helps them create task or event based workflows within kanban top .

    – Integration with certain events scheduled by Zendesk via its API enables users to receive notifications about the same on their . This helps them create task or event based workflows within . Standardization – Since integration is done through add-ons , it allows users to use standard kanban top functionality without having to learn new skillset or adopt a new platform altogether. This helps standardize best practices like use of cpours , tags etc across teams .

    – Since integration is done through , it allows users to use standard functionality without having to learn new skillset or adopt a new platform altogether. This helps standardize best practices like use of , etc across teams . Accessibility – Integration provides access to relevant data from kanban top within Zendesk such as lists , projects etc. This helps in better cplaboration between teams using kanban top while working with others who do not have this knowledge or access .

    – Integration provides access to relevant data from within such as , etc. This helps in better cplaboration between teams using while working with others who do not have this knowledge or access . Availability of reports – Integration with data from Zendesk enables kanban top users to view important information about their project such as number of tasks completed by each team member , task duration etc which helps them make better decisions about their project .

    This research paper serves as an overview about why integration between kanban top and Zendesk is necessary in order to provide benefits which are scalable, ability to schedule events, standardization best practices across teams etc. Integration also enables users to view important information about their project such as number of tasks completed by each team member, task duration etc which helps them make better decisions about their project.

    The process to integrate Zendesk and kanban Top may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.