Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
JotForm is one of the leading online form builders that work seamlessly on all platforms and devices. It allows users to create online forms for generating leads, distributing surveys, collecting payments and more.JotForm Integrations
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It's easy to connect Zendesk + JotForm without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a new submission has been added to a specific form.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Zendesk provides a customer service platform to help companies manage their customers’ support requests. It is a cloud-based customer service product that gives organizations a unified system for delivering and tracking customer support. Zendesk is the only support system that ties agents, customers, and management in one system. Zendesk is used by more than 80,000 companies, including Spotify, Expedia, and Sony PlayStation. (Zendesk.com)
JotForm is a simple online form builder that allows users to create contact forms, surveys, event signups, etc. JotForm does not require any setup or any coding skills. A user simply needs to enter the form details and click the “Create My Form” button. The end result will be an embeddable HTML code for the user to copy and paste into their website. (Jotform.com)
Zendesk provides a great platform to manage customer support on a single dashboard. However, it will be more useful if there is an integration of Zendesk and JotForm for users who want to have an integrated way to manage their customer support needs. Having both services integrated together will be more convenient for users since they can just use one dashboard to manage their customer support needs. It will also be easier for organizations since they do not need to buy a different service for each area of customer support. One thing that Zendesk lacks is the ability to build forms. Users can only create static pages and email notifications using Zendesk. If there is an integration with JotForm, then organizations can easily integrate this as their online form builder.
There are many benefits of integrating these two platforms together. The first benefit is that organizations can easily create forms using JotForm without having to pay for another service. The second benefit is that organizations can link their forms to Zendesk so that they can track all their forms in one place. For example, if an organization has multiple forms, they can use JotForm to build their forms and then link them to Zendesk so that they can access all the information on a single dashboard. This makes it very convenient for them because they can view all their forms on the same dashboard. The third benefit is that users can use JotForm for more than just building forms – they can also use it for things like creating ppls, surveys, etc. The fourth benefit is that users can also send emails through Zendesk using JotForm.
After considering all of the benefits of integrating Zendesk and JotForm, I believe this integration will be good for both organizations and users as well as Zendesk itself. Organizations will find it easier to view all their data on one dashboard instead of searching for them on different dashboards and linking them together manually. Also, users will find it easier to organize their customer support needs with less effort by using one dashboard instead of going between different dashboards and sites just to complete their tasks.
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