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Zendesk + Intercom Integrations

Appy Pie Connect allows you to automate multiple workflows between Zendesk and Intercom

About Zendesk

Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.

About Intercom

Intercom is a customer communication platform built for business, used by many businesses from small start-ups to global enterprises. It enables targeted communication with customers on your website, inside your web and mobile apps, and by e-mail.

Intercom Integrations
Intercom Alternatives

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  • Zendesk Zendesk

Best Zendesk and Intercom Integrations

  • Zendesk Zendesk

    Intercom + Zendesk

    Create tickets on Zendesk for new Intercom conversations Read More...
    When this happens...
    Zendesk New Conversation
     
    Then do this...
    Zendesk Create Ticket
    Intercom and Zendesk both are great tools to help you drive sales and offer support through every step of the funnel. Trusted by the world’s most innovative businesses, both tools are great at improving the entire sales and support vertical manifold. After setting this integration up, whenever a new conversation takes place on Intercom, Appy Pie Connect will automatically create new tickets for future follow ups in Zendesk, keeping both teams and client databases updated no matter where the action happens.
    How this Intercom - Zendesk integration Works
    • A new conversation takes place on Intercom
    • Appy Pie Connect automatically creates a ticket on Zendesk
    What You Need
    • An Intercom account
    • A Zendesk account
  • Zendesk Google Sheets

    Zendesk + Google Sheets

    Add Every New Zendesk Ticket to Google Sheets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Google Sheets Create Spreadsheet Row
    Turn Google Sheets into a database for your Zendesk support tickets with Appy Pie easy to use Connects. Our platform lets you integrate Zendesk with Google Sheets in minutes without any coding skills. Once you’ve set up this integration, whenever a new ticket is opened in Zendesk, we will automatically add it to the Google Sheets. This way you can keep a record of entire Zendesk ticket & track them for future reference.
    How This Integration Works
    • A new ticket is opened in Zendesk
    • Appy Pie Connect adds the ticket information to a new row in Google Sheets
    What You Need
    • A Zendesk account
    • A Google account
  • Zendesk Salesforce

    Zendesk + Salesforce

    Create a Lead in Salesforce for Every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Salesforce Create Lead
    It is natural for your support team to sometimes act as the sales team by working on potential new leads. Instead of having your support team manually send your sales people lead info, let Appy Pie Connect do it automatically. Once active, this Connect will trigger with every new ticket generation on Zendesk, automatically creating a new deal in Salesforce for your sales representatives to follow up.
    How this Zendesk – Salesforce integration works:
    • A new ticket appears in a Zendesk view
    • Appy Pie Connect creates new leads in Salesforce
    What Is Needed For Integration
    • A Zendesk account
    • A Salesforce Account
  • Zendesk Pipedrive

    Zendesk + Pipedrive

    Create Deals on Pipedrive from New Zendesk Tickets Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Pipedrive Create Deal
    Help your business grow by converting your helpdesk tickets into deals in your CRM application. Once this integration is active, whenever a new ticket is added on Zendesk, Appy Pie Connect will create a new deal on Pipedrive, giving you an opportunity to sell your products or services. Don’t waste another minute! Automate your workflow in minutes without any programming knowledge.
    How this Zendesk – Pipedrive integration works
    • A new ticket is created on Zendesk
    • Appy Pie Connect creates a new deal on Pipedrive
    What Is Needed For Integration
    • A Zendesk account
    • A Pipedrive account
  • Zendesk Office 365

    Zendesk + Office 365

    Create Office 365 Events for every New Zendesk Ticket Read More...
    When this happens...
    Zendesk New Ticket
     
    Then do this...
    Office 365 Create Event
    Both Office 365 and Zendesk are popular applications that help business owners get more done. When you sync both of these apps, you add another level of efficiency in your workflow. After setting up this integration, Appy Pie Connect will automatically create new Office 365 events every time a new ticket is created on Zendesk. This integration helps you keep up with your schedule.
    How It Works
    • A new ticket is created on a Zendesk view
    • Appy Pie Connect automatically creates an event in Office 365
    What You Need
    • An Office 365 account
    • A Zendesk account
  • Zendesk Office 365

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    {{item.message}} Read More...
    When this happens...
    Zendesk {{item.triggerTitle}}
     
    Then do this...
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Connect Zendesk + Intercom in easier way

It's easy to connect Zendesk + Intercom without coding knowledge. Start creating your own business flow.

    Triggers
  • New Group

    Triggers every time a new group is created in Zendesk.

  • New Organization

    Triggers once a new organization is added to Zendesk.

  • New Ticket

    Triggers every time a new ticket is added to a view.

  • New User

    Triggers when a new user is created in Zendesk.

  • Updated Ticket

    Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).

  • New Conversation

    Triggers when a new conversation is created by a user in Intercom.

  • New Lead

    Triggers when a new Lead is created.

  • New User

    Triggers when a new user is created.

    Actions
  • Create Organization

    Create a new organization.

  • Create Ticket

    Create a new ticket.

  • Create User

    Create a new user.

  • Update Organization

    Update an existing organization.

  • Update Ticket

    Modify an existing ticket status or add comments.

  • Update User

    Modify an existing user.

  • Create/Update Lead

    Create or update an Intercom lead. If an ID is provided, the lead will be updated.

  • Create/Update User

    Update a user within Intercom given their e-mail address.

  • Send Incoming Message

    Send a message from a user into your Intercom app. Note: you must have a valid plan on Intercom to access this action.

How Zendesk & Intercom Integrations Work

  1. Step 1: Choose Zendesk as a trigger app and Select "Trigger" from the Triggers List.

    (30 seconds)

  2. Step 2: Authenticate Zendesk with Appy Pie Connect.

    (10 seconds)

  3. Step 3: Select Intercom as an action app.

    (30 seconds)

  4. Step 4: Pick desired action for the selected trigger.

    (10 seconds)

  5. Step 5: Authenticate Intercom with Appy Pie Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Zendesk and Intercom

Over the past few years, customer support has evpved from a passive activity into an active one. It is no longer sufficient for an organization to simply provide customer support to its customers; in order to retain them, it must also offer online support and interactivity. Therefore today, communication with customers has shifted from traditional email or phone support to live chat, forums, and even social media. According to a recent survey by the University of Massachusetts Dartmouth’s Center for Marketing Research, 1.6 million people were surveyed on their use of social media in customer service. The results showed that 73% of companies had used social media for customer service. The two most popular channels were Facebook (62%. and Twitter (40%.

One company that has taken advantage of the shift towards online customer support is Zendesk. This company was founded in Copenhagen, Denmark in 2007. In 2013, it was valued at over $1 billion after its latest round of financing. Zendesk provides a platform for companies to use in order to provide customer support through live chat, email, phone, and social media. In addition, users can create web pages to view customer conversations. It also has analytics that allow users to analyze how customers are using the product. Besides providing this platform, Zendesk also offers consulting services. These services include training, implementation, and strategic planning. Its services are targeted towards companies of all sizes, including small businesses and Fortune 500 corporations.

Another company that provides similar features is Intercom. This company was founded in Ireland in 2011. It is primarily used by software developers to help improve the user experience of their apps. Intercom allows users to track where a user is in the app and which feature they are using. An example of this is if a user has opened the app but not completed a certain task or not gone back to it after a certain amount of time, Intercom will send a notification to the user so that they know what needs to be done next. A disadvantage of Intercom is that it is only compatible with iOS devices at this point. However, it does have an Android version in beta and is being worked on.

Integration of Zendesk and Intercom

While there are many different customer support platforms out there, the integration between these two products could potentially be beneficial for companies looking for a combination of both functions and analytics. Currently, Intercom does not integrate with any third party applications. If Intercom were to integrate with Zendesk, then it would be able to provide customers with the ability to communicate via live chat and phone if they do not have access to email or social media (or if those other forms of communication are down. As long as the Intercom API was updated to allow for this integration, then this functionality would be available within Zendesk very easily. Similarly, if Zendesk integrated with Intercom, it would be able to provide customers with additional analytics that they normally wouldn’t be able to get without being on the Intercom website or app.

Benefits of Integration of Zendesk and Intercom

The combination of these two companies would be extremely beneficial for both companies as well as their customers. For Zendesk, the benefit would be that it would expand its current customer base by adding more businesses that also want to use analytics. Since Zendesk already has integration with Google Analytics, the addition of Intercom’s analytics would give businesses more options when choosing between Zendesk and certain other customer support platforms. Integration would also give businesses more options in designing their websites so that they can appeal to different types of customers who want various features such as analytics and live chat. The only potential downside of integration would be that Intercom does not currently have an API available for developers to build apps off of. However, this could be changed in the future if interested parties are persistent enough.

For Intercom, integrating with Zendesk would give it access to more customers who might not currently be using its products due to the lack of integration with other applications like Zendesk’s own products. It would also give Intercom customers who use Zendesk’s products better options for analytics since Intercom already cplects data on each user’s usage habits in order to send them notifications when they do something wrong or when they do something great (for example, a user completes a task or goes back to an app after a month. Some argue that this takes away from the privacy of users since they are sent messages at times when they aren’t necessarily doing anything wrong or good (depending on how you look at it.

Conclusion

In conclusion, I believe that if these two companies were to integrate their products, it would be mutually beneficial for both parties as well as their respective customers. They share similar features such as analytics and live chats; however, they don’t yet integrate with each other. This could change if both companies become more aware of each other’s existence and decide that integration is necessary for their mutual success and for their customers’ enjoyment of their products.

The process to integrate Zendesk and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.