Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Instagram for Business is the best way to connect with your customers and share your brand's story. With multi-million monthly active users, Instagram provides a unique, visual way to communicate and build relationships with them.Instagram Business Integrations
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It's easy to connect Zendesk + Instagram Business without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers when a photo or video is posted to your selected account.
Triggers when your selected account is tagged in a photo or video.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Zendesk is a software company that provides customer support. The company was founded in 2007 by Mikkel Svane and Morten Primdahl Rasmussen. It is headquartered in San Francisco, United States and employs more than 2500 people globally. The company offers its products to more than 7000 companies around the globe.
Instagram Business is a social networking service owned by Facebook, launched on October 6, 2015 and currently available in English, French, German, and Japanese. The app enables businesses to interact with customers through both images and video.
In 2016, Instagram, a social media app made up of pictures and videos, had around 400 million active users. After launching their business platform in 2015, Instagram managed to become one of the most successful social media platforms for businesses worldwide in just two years. In 2017, there are more than 70 million business accounts on Instagram.
In April 2017, Zendesk announced the integration of Instagram Business with Zendesk Support. This addition to the Zendesk product line allows companies to incorporate their Instagram marketing efforts into their Zendesk dashboard for better management and efficiency.
The integration of Zendesk and Instagram Business gives businesses an opportunity to get targeted leads from Instagram while offering customers a new channel to easily communicate with businesses. It also allows businesses to have complete contrp over their messages posted on Instagram and filter spam comments before posting them on Instagram or inside Zendesk Support.
Our article about Zendesk and Instagram Business concludes that the integration of Zendesk and Instagram Business has been a successful cplaboration because it offers many benefits to businesses and customers alike. It helps businesses engage with their customers on Instagram and provide better customer support using the information present on Instagram. Customers can directly post questions or concerns on the business’s Instagram account which will be directly routed to Zendesk Support for troubleshooting. The integration of Zendesk and Instagram Business helps businesses manage customer relationships quicker and effectively.
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