Zendesk is the world's leading cloud-based customer service software that provides a single platform for businesses to improve their customer service, support and experience across multiple channels, such as email, social media and helpdesks.
Google Groups is a service from Google that provides discussion groups for people sharing common interests. Google Groups makes it easy for groups of people—such as project teams, departments, or classmates—to communicate and collaborate.Google Groups Integrations
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It's easy to connect Zendesk + Google Groups without coding knowledge. Start creating your own business flow.
Triggers every time a new group is created in Zendesk.
Triggers once a new organization is added to Zendesk.
Triggers every time a new ticket is added to a view.
Triggers when a new user is created in Zendesk.
Triggers every time when a ticket is updated. (Note-Zendesk might take an hour to make tickets available via their API with this trigger).
Triggers whenever a new member is added in google groups.
Create a new organization.
Create a new ticket.
Create a new user.
Update an existing organization.
Modify an existing ticket status or add comments.
Modify an existing user.
Adds a new email alias for a group.
Adds a new member to a group.
Creates or updates a group
Delete a member from a group.
Google Groups and Zendesk are two platforms that have been used for a long time and now can be integrated with each other. Many companies use both of these platforms to enable their customers to get support from their products. In this article, I will explain the integration of Zendesk and Google Groups and its benefits.
The integration of Google Groups and Zendesk was introduced in 2016. Before that, Zendesk only had an integration with Gmail but it made some changes in 2016 and introduced a new integration with Google Groups. Before the integration, Zendesk was a platform that customers could use to get support from their products. It is like a helpdesk where anyone using a product can request assistance from the company providing the product. It allows one to receive emails from customers about any issues they have with the product. They can also reply to the emails sent to them by customers. The integration of Google Groups has enabled all these features on Google Groups as well. Now, anyone who is using Google Groups can request assistance from the company providing the product by sending an email to the Google Group. The first response to the email is automated but after that, a customer support agent will also respond to the customer’s email. This process is done in real time therefore, when a customer makes a request for assistance, the customer support agent will respond immediately. Using Google Groups and Zendesk Integration, users can get help while they are using Google Groups.
Zendesk and Google Groups are two different platforms that can be used to provide support for a product or service. However, now they can be integrated with each other hence, they can be used together to provide support to their customers.
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